French Reservation & Ticketing Agent

Position:
Reservations Ticketing Agent

Auxillium is a leading call center that supports smaller projects both in‑house and remotely. We help startups and small companies build enhanced customer experiences across diverse industries such as sports, gaming, healthcare, dispatch, workers’ comp, medical research, and financial services. This role is a genuine career opportunity for self‑starters who thrive on quality service and continuous improvement.

• Assist English and French passengers via inbound phone calls with bookings and inquiries.
• Create and modify bookings.
• Respond to customers and travel agents concerning international flights and bookings.
• Handle chat and e‑mail communication in English and French.
• Work airline queues and learn flight schedules.
• Provide excellent customer service to all passengers.
• Respond to enquiries redirected from social media.
• Perform other related duties as assigned by management.
• Issue tickets and Electronic Miscellaneous Documents (EMDs).

• Fluent in English and French.
• Proficiency with Amadeus and Sabre systems.
• High school diploma, GED, or equivalent with related experience or training.
• Experience assisting customers in leisure, business, and tourism flight contexts.
• Knowledge of airline industry regulations and ability to explain them simply.
• Understanding of low‑cost airline pricing models (desired).
• Strong geography knowledge.
• Ability to guide customers to appropriate ancillaries while ensuring transparency of terms.

• Diversity: respects cultural differences, promotes a harassment‑free environment.
• Ethics: treats others with respect, keeps commitments, upholds integrity.
• Attendance and Punctuality: consistently present and on time.
• Customer Service: manages difficult situations, solicits feedback, meets commitments.
• Dependability: follows instructions, takes ownership, meets deadlines.
• Organizational Support: follows policies, completes admin tasks, supports affirmative action.
• Professionalism: approaches others tactfully, remains respectful under pressure.

• Occasionally required to stand; continually required to sit.
• Requires hand and finger dexterity, good vision, and ability to talk or hear.
• Moderate noise level typical of a call‑center environment.
• Equipment: primarily computer use.

Fort Lauderdale, FL, United States (Hybrid work environment)

Full‑Time / Regular

Hours and schedules to be discussed at interview; includes days, evenings, and weekend shifts.

$17.00 Monday–Friday; $19.00 Saturday–Sunday

Competitive benefits for full‑time regular employees, including paid time off, 401(k), medical, dental, and vision plans.

Entry level

Full‑time

Management and Manufacturing;
Business Consulting and Services