Passenger Service Agent, FLL

Position: Passenger Service Agent, FLL **$19.73/HR**

Pay Range

Base pay range: $19.73/hr – $19.73/hr.

Hours and Schedule

Must be able to work a flexible schedule, including nights, weekends and holidays. Hours will vary based on flight schedules and may increase or decrease due to seasonal flight changes.

Compensation and Benefits

• Starting wage $19.73 per hour
• Flight benefits
• Paid Time Off
• Must have a valid driver’s license
• Must pass a 10‑year background check and pre‑employment drug test
• Must be available to work nights, weekends and holidays
• Must be able to complete required training

General Purpose of the Role

Passenger Service Agent responsible for providing total customer service to all passengers, handling inquiries promptly, and completing required transactions. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities

• Processing customers’ tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal and taxi vouchers when appropriate.
• Ensuring FAA, airline and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting customers with special needs, i.e., customers who need assistance in boarding.
• Ad hoc assignments as requested by the lead or supervisor.
• Completing sales reports.
• Excellent communication skills; able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.
• Other duties as assigned.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good‑natured, cooperative attitude.
• Be reliable, responsible and dependable, and fulfill obligations.
• Attention to detail.
• Maintain composure, keep emotions in check, control anger and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations; be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others’ needs and feelings and be understanding and helpful on the job.
• Abiding to TDA and airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.

Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment:
Indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Minimum two (2) years of customer service experience or equivalent training.
• Knowledge:
  Basic computer skills with the ability to type 25 wpm.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre‑employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Management and Manufacturing

Industries

• Airlines and Aviation

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