Assistant Operations Manager

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check‑in procedures are followed. The role actively engages the club member base, regularly greets and interacts with members, and conducts member satisfaction activities that reflect on the Operations Manager. The AOM also drives dues growth by maintaining a friendly, customer‑service environment and achieving monthly dues results.

• Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
• Monitor club facilities for appearance and equipment and resolve or elevate issues that detract from the member experience
• Assist in providing direction to janitorial service
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
• Ensure all front desk, kids club, and Armbar adhere to policies and procedures
• Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
• Collect bill payments on members’ EFT dues and follow up on past‑due members or those with invalid credit cards
• Collaborate with the Operations Manager in planning and implementing promotions and merchandising
• Ensure retail is optimally merchandised and displayed and that merchandise transfers occur per company policy and procedure
• Conduct compliance checks by monitoring club systems and employee performance
• Follow company procedures for POS, desk setup, file organization, member check‑in, class check‑in, telephone inquiry, guest registration, cash handling, and member
• Maintain an efficient back office
• Prepare daily paperwork for forwarding to agreement administration and cash control
• Make daily banking deposits (Mon‑Fri)
• Order and maintain all supplies
• Supervise POS operations and file daily and weekly club revenue reports
• Manage proper inventory receiving and control activities per company guidelines; prepare inventory reports

• Greet all incoming members and guests
• Ensure Guest Fitness Profiles are completed and appropriate fees are collected
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or guests
• Handle member service issues such as personal training, guest services, lost and found items, new membership cards, address changes, EFT setup or changes, and billing and payment questions
• Record lost and found items on the Lost and Found Property Log and secure items per policy
• Ensure required forms are available, completed, and processed properly (e.g., Kid’s Club, Group X Reservation sheets)
• Promote and sell merchandise
• Assist in planning and implementing promotions and merchandising
• Keep front desk area and lobby clutter free and orderly
• Perform general cleaning duties, including hourly locker room checks
• Ensure all team members wear proper uniform

The Assistant Operations Manager reports directly to the Operations Manager and/or General Manager. The AOM communicates and enforces all policies and procedures with the operations team. Duties require interaction with all club members and employees.

• Knowledge, skills & abilities:
• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus
• Understands and follows oral and written instructions
• Can multi‑task and perform tasks with accuracy and attention to detail
• Must be a team player and possess a can‑do attitude
• Adhere to meal and rest break periods and must clock in and out for all shift times
• Minimum certifications/educational level:
• High school diploma or GED required
• Current CPR/AED certification
• State certification (see state specific requirements)
• Must complete Kid’s Club Attendant training prior to working alone in Kid’s Club
• Minimum experience:
• Must have 2+ years of customer service experience in health club, retail, hospitality or food service industry
• Experience with multiple phone lines preferred
• Basic computer skills
• Physical requirements:
• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
• Occasionally lift and or move up to 25 pounds
• Ability to stand and remain on your feet for a full shift

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.