Customer Service Representative M-F
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Service Rep
Customer Service Representative
Location:
Miami, FL, United States.
- Handle pricing, identify items by catalog number and description, verify quantity, and extend items on customer orders.
- Attract potential customers by answering product and service questions, drive incremental sales, and suggest other products and services.
- Conduct customer sales and service both at the counter and via phone.
- Provide product application, features, benefits, and proper handling and maintenance guidance.
- Make sales of services, programs, and products to customers.
- Resolve product or service problems: clarify complaints, determine causes, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution.
- Availability to work Monday through Friday full‑time, with additional hours as needed to meet customer demands.
- Bilingual proficiency preferred.
- Experience reading schematics and determining parts for specific tool repairs.
- Experience in a customer‑facing role within a retail/service environment.
- A high degree of integrity, accountability, dependability, and reliability.
- Superior customer service and salesmanship skills.
- Excellent proficiency in Microsoft applications (Excel, Power Point, Word, Outlook).
A competitive salary and a comprehensive benefits plan including medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley‑Black & Decker tools and partner programs.
EEO StatementAll qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights:
Workplace discrimination is illegal (eeoc.gov).
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