Field Service Superintendent Engineer

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Fort Lauderdale, FL, US Houston, TX, US Harvey, LA, US

Function:
Service Delivery

Job Category:
Engineering

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together.

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

As a Field Service Superintendent Engineer, you will be responsible for leading and developing the Field Service Team, under the Marine Agreements team in Marine Field Services Region Americas team in accordance with the strategy, action plan and business needs. This position reports to the Field Service Resource Coordinator for the Marine Agreements team in Marine Field Services Region Americas. Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

In this position, you will perform Service activities (such as troubleshooting, inspections, overhauls, and repairs) on 4-stroke marine diesel engines. For us to be the best match, we expect you to have significant technical experience in reciprocating engine repair and overhaul, preferably as a Lead on W32, W38 A and B, Wartsila 46F, Wartsila 46, Wartsila 46 Common Rail, and Sulzer ZA40S type engines.

You will also have a safety-first attitude.

• Supervise and perform overhauls and repairs on 4-stroke engines.
• Supervise and perform advanced mechanical, as well as some electronic & automation and system integration related troubleshooting on 4-stroke engines and ancillary equipment.
• Interact professionally with customers during the work execution.
• Commissioning of service products and perform PBL-designed Overhauls and Maintenance activities together with Customer Riding Teams and/or 3rd party Mechanics.
• Onsite team leading and managing of the assigned team and related activities during the work execution.
• Perform internal and external progress status of the assigned work.
• Responsible for creating the Service Work Reports.
• Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
• Follow-up and report on the status of work orders to customers and/or internal stakeholders.
• Continuously seek solutions according to best practices.

• A passion for developing your 4-stroke knowledge to the next level.
• Relevant technical education or qualifications as a combination of education and experience.
• Technical experience in reciprocating engine repair and overhaul with practical problem-solving skills.
• Proven experience in installation, operation and maintenance of turbochargers, pumps, heat exchangers, fuel systems, lubrication systems, cooling systems.
• Interact professionally and deliver solutions to customers during the work execution.
• Experience on medium speed 4-stroke engines.
• Experience in working with electrical systems beneficial.

• High integrity.
• Passion for customer service and technical excellence.
• Strong focus on quality and safety.
• Critical thinking.
• Excellent communication skills (verbal and written) in languages needed to support the team.
• Strong organizational skills and a team player mindset.
• Ability to work…