Interactive Brokers | Bilingual Trade Issues; Spanish​/English Fluent

Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and an emphasis on courtesy. Client inquiries typically encompass a broad array of themes, including:

• Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools.
• Cash deposit and withdrawal activity, position transfers, and account administrative functions.
• Product availability and attributes;
  Exchange, clearing and depository functions;
  Order types and routing logic;
  Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
• Margin calculations, Commission structure, interest, and fee.
• Coordinate activities with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.