Customer Service Specialist; Entry Level

Job Location: Corporate Office - Ft. Lauderdale, FL

Salary Range: Undisclosed

A&D Mortgage is a Florida-based Nationwide Mortgage Lender providing successful residential and commercial loans for over 20 years.

With a team of 200+ employees across the United States, we represent our A+++ service in 40+ states.

We are seeking a Junior Servicing Specialist.

Under the supervision of the Loan Servicing Manager, performs a variety of Loan Servicing functions related to Commercial, Real Estate, and consumer loans. Responsibilities include processing final loan closings, distributing paid loans, preparing payoff demand statements, and maintaining, tracking, and reviewing all pending loan documents and exceptions.

• Input and verify loan data for all loans.
• Input and verify escrow information, including PMI, insurance (hazard, flood, Master (Condo/Association)), and taxes (county, city, MUD, school, etc.).
• Verify escrow payment information by running a trail escrow analysis.
• Verify flood certificate information.
• Input and verify legal descriptions.
• Check adjustable-rate mortgages (ARMs) and other structured loan types.
• Generate and upload loan documents into the system.
• Perform research and follow-up on outstanding issues.
• Cross-train in all loan boarding tasks.
• Perform additional duties as assigned.

• Sound judgment, problem-solving, and decision-making skills.
• Strong communication skills, both oral and written.
• Proficiency in Microsoft Windows, Excel, Word, and Outlook.

• PTO and sick days.
• Comprehensive medical, dental, and vision benefits.
• Paid volunteer hours.
• Life insurance, short-term and long-term disability.
• Health Savings Account (HSA).
• 401(k) plan.
• Paid training and career development opportunities.
• Onsite fitness center.
• Gourmet cafeteria with affordable meals.
• Healthy snacks and grab-and-go options.
• Career growth opportunities within a growing company.
• Work-life balance.
• Inclusive culture that values diversity and fosters innovation.
• Access to cutting-edge technology and learning tools.

We are an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.