Family Office Manager

Family Office Manager

We are looking for a Family Office Manager to join our Personal CFO Services area. This position is the primary relationship with clients and advisors and is responsible for serving multiple clients with a variety of family office accounting and financial services.

• Onboard new clients, set up financial reporting processes and chart of accounts, establish client vendor and household relationships
• Provide core accounting services: journal entries, payroll oversight, investment reporting, and manage/reconcile client data for ultra-high-net-worth families and related entities
• Research and resolve issues or discrepancies with clients statements
• Prepare client financial reports and analysis for individuals and related entities
• Monitor and coordinate cash management
• Support other client teams with review of reconciliations and final reports
• Prepare year-end reporting of 1099s
• Maintain tracking of charitable contributions, gifts, basis, and other items

• Review and approve client bill pay processing
• Sync and reconcile bill payment account, research, and resolve discrepancies
• Generate and compile client bill payment reports

• Primary day-to-day contact for client communications, project management, problem identification and resolution across multiple simultaneous client relationships
• Develop client meeting material and lead meetings, as needed
• Respond to inquiries from clients advisors (wealth, CPAs, attorneys, etc)
• Provide financial data analysis related to client tax, estate, and charitable planning
• Handle special projects as needed

• Day-to-day management/oversight of client team
• Train new employees on policies and procedures
• Oversight and accountability for team output

• Outstanding attention to detail and accuracy
• Passion for exceptional client service
• Positive and professional demeanor
• Ability to adhere to strict process, control and confidentiality standards
• Degree in Accounting or related field
• CPA certification and experience in public accounting
• Minimum 5-8 years experience working with individual finances and their investments
• General understanding of foundations, trusts and estate planning, and their related tax treatments
• Strong general ledger, accounts payable, payroll, income tax, investment and banking working knowledge
• Must have a proven track record of working in a dynamic, fast-paced environment, requiring a high level of attention to detail while maintaining focus on the big picture
• Strong prioritization, time management, project management and organizational skills.
• Ability to handle and respond to multiple client and department demands in a timely manner.
• Exceptional communication skills, both written and spoken with an understanding of professional services and client service

Expectations is this individual to work in a hybrid capacity