Billing Manager; Fort Lauderdale, FL AIP

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4111 role at ITG Communications, LLC
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Responsible for billing operations for assigned customers and profit centers, ensuring accurate billing processing, timely invoicing, and effective financial analysis while maintaining strong customer relationships.

• Implement billing processes and oversee consolidation of billing operations for assigned customer accounts or line of business and associated payment centers.
• Manage monthly financial closing processes including variance analysis and resolution of billing and invoicing discrepancies to enable accurate financial reports.
• Run and analyze unbilled reports, aging analysis, and ensure timely invoicing as per customer contracts to enable timely collections.
• Lead collections efforts through AR aging analysis and customer follow‑up to manage target days sales outstanding (DSO).
• Supervise billing clerks and provide guidance on billing issue resolution to ensure accurate revenue recognition.
• Interact with customers to resolve billing queries and payment issues to proactively manage accounts receivable.
• Collaborate with Operations teams on billing accuracy and documentation to ensure timely and accurate revenue recognition.
• Generate and analyze billing performance metrics to enable timely decision making and management intervention, improving cash flows from operations.
• Ensure compliance with customer SOWs and billing requirements.
• Train and develop team members on billing processes and systems.
• Provide inputs for billing process improvement and automation to achieve improvement in billing efficiency and customer satisfaction.

• Billing accuracy rates
• Invoice timeliness metrics
• Collection performance (DSO) and aging metrics
• Monthly closing completion within deadlines
• Customer satisfaction levels
• Variance resolution timelines
• Documentation accuracy
• Team productivity metrics
• Response time for customer query
• Unbilled amount management

High school diploma required. Associate’s degree in business, finance, or related field preferred.

• 5+ years of experience in billing operations
• 2+ years of supervisory experience
• Strong background in customer‑specific billing processes
• In‑depth knowledge of the FUSE system and billing processes
• Experience with financial analysis and reporting
• Understanding of customer SOWs and billing requirements
• Familiarity with collection processes

• Strong analytical and problem‑solving skills
• Excellence in customer relationship management
• Effective team leadership and development capabilities

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.