Referral And Front Desk Coordinator

Benefits

• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Flexible schedule

We are seeking a highly skilled Medical Referral Coordinator with a minimum of 2 years experience in obtaining authorizations from various insurance carriers, including Humana, AvMed, UHC, NCH, Aetna, Ambetter, Cigna, and others. The ideal candidate is adept at navigating Availity, can multitask, demonstrates keen attention to detail, offers exceptional customer support skills, and is proficient across all types of devices and technologies.

Our population is diverse, so we seek candidates that are bilingual in both Spanish and English. This is a part‑time position (25 to 35‑hours/wk); however, candidates with exceptional performance may advance to full‑time hours (40‑hrs).

• Minimum 1 year front desk experience
• Minimum 1 year customer support experience (preferably in the medical field)
• Minimum 2 years of experience with insurance authorization requests
• Proficiency with eClinical
  
  Works (eCW)
• Bilingual in Spanish and English - Fluent in English is a MUST.
• Strong multitasking abilities, with a high level of attention to detail
• Uses technology effectively and ethically across different situations appropriately
• Can work with digital tools and systems to improve efficiency and solve problems.
• Registered/Certified Medical Assistant (highly preferred)
• Knowledge/implementation of HIPAA compliance
• Familiarity with cardiac devices and electrophysiology procedures is a plus.

• Greet and interact well with patients
• Check-in/Check-out patients
• Confirm and make appointments
• Collect co-pays, deductibles, and patient balances
• Answer multi-line phone system
• Helping patients with medical questions

• Work ethic:
  Demonstrate consistency, initiative, perseverance.
• Demonstrate effective / professional communication skills while being polite and efficient with patients, providers, management, and office team.
• Detail oriented and well organized.
• Exceptional work efficiency and independence.
• Able to multi‑task.
• Fast learner.
• Team player.
• Knowledge of medical terminology.
• Knowledge of cardiac devices (preferred).
• Proficient computer skills and working knowledge of Microsoft Excel (preferred).

If you are a dedicated and detail‑oriented professional with the required experience, we’d love to hear from you! Apply today to join our team.

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