On Call Banquet Server

Job Description Summary

To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests.

Principle duties and responsibilities (Essential Functions) include:

• Must have complete knowledge of service time, menu, and specials for each function assigned.
• Service every function according to Sonesta Service Standards.
• Always inquire if additional service is needed.
• Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests.
• Responsible to learn about the VIPs in each function and their special needs.
• Complete all side duties as assigned.
• Must minimize breakage.
• Attend all designated staff meetings and training sessions.
• Perform all banquet side work as designated by the supervisor.
• Efficiently and properly perform all service standards.
• Attend to all needs of the guests during functions, paying special attention to diets or any special orders.
• Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
• Must be familiar with and adhere to all liquor liability laws.
• Must attend all designated pre-meal meetings.
• Responsible for setting up banquet area.
• Adhere to predefined drink service guidelines and responsible for beverage familiarization.
• Perform any other duties assigned by management.
• Maintain a neat and professional appearance.
• Maintain an awareness of liquor costs and minimize waste, which may raise them.
• Must be familiar with all policies related to liquor liability laws.
• Ability to open and close the shift assigned.
• Must serve all guests in consistent manner, using Sonesta Service Standards.
• Must be able to bus tables and re-set them as needed.
• Must know the function menu and be able to describe the items to guests.
• Must be able to resolve guests’ issues and create an amazing experience.
• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.
• Control heavy volume at pick times.
• Knowledge of hotel property.
• Inform the guest about buffets, hotel activities and community.
• Attend to and anticipate guest’s needs.
• Greet guests. Anticipate guest’s needs to create an amazing experience.

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

• Treat colleagues with respect and dignity.

The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills.
• Appropriate professional appearance and demeanor.
• Ability to handle cash, vouchers, coupons, and credit cards as needed.
• Ability to bus and set-up tables throughout shift to expedite and improve services within restaurant.
• Maintain clean surroundings
• Follows Sonesta’s grooming standards.
• Occasional lifting up to 25 pounds.
• Pushing supply carts.
• Carrying trays.

Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich…