Front Desk Supervisor - Doubletree Hilton Bahia Fort Lauderdale

Front Desk Supervisor

Doubletree by Hilton Bahia Mar Fort Lauderdale (Hotel C6UY)

Our hotel has 296 guest rooms and is located next to Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. Five or more team members report to the Director of Front Office Operations.

Ideal Candidate

• 2+ years experience as a Guest Service Agent within hospitality.
• Ability to work the required shifts.
• Hilton experience preferred.

Shift Pattern
:
Full availability AM/PM/Overnight Shifts (Weekdays, weekends, holidays as needed)

Pay Rate
: $21.00 per hour plus incentives

Benefits

• Access to pay when you need it through Daily Pay
• Medical insurance coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑free education: access to a wide variety of credentials through Guild Education, including college degrees and professional certifications*
• 401(k) plan and company match to help save for retirement
• Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Front Desk Supervisor, you will assign work and ensure the completion of daily tasks in front office operations to deliver outstanding guest service and financial profitability. Specifically:

• Assign work and supervise team member performance in all front office procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and evaluate team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

What are we looking for?

We seek demonstration of Hilton Values:

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing all the time.
• Leadership – leading in our industry and communities.
• Teamwork – being team players in everything we do.
• Ownership – owning our actions and decisions.
• Now – operating with a sense of urgency and discipline.

We also look for the following key attributes:

• Quality
• Productivity
• Customer focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable experiences every day.

The amazing Team Members are at the heart of it all.