Valet Attendant

General Requirements:

• Greet and open doors for guests in a friendly and courteous manner
• Transfer luggage and packages to and from rooms, vehicles, and/or loading areas by hand or using baggage carts.
• Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks.
• Answer guest inquiries about hotel services and in-house events, etc. Provide guests with information about local features such as shopping, dining, nightlife, and recreational destinations.
• Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
• Deliver messages and valet to guest rooms.
• Keep lobby doors and windows clean when not busy with guests.
• Post daily events on board in the lobby, as needed.
• Foster good relations with car rental companies, taxi services, tour and travel companies, limo services, etc., to provide the maximum level of quality service.
• Report all tips in compliance with company policy and IRS regulations.
• Write shift reports including reports on any incidents of theft, accidents, or injuries when assigned.

Education and Experience:

• High school diploma or GED.
• A driver’s license, clean driving record, and proven ability to safely drive a vehicle.
• Minimum 6 months of experience in customer service.
• Familiarity with hospitality industry practices (Marriott brand preferred).
• Ability to provide outstanding guest service.
• Knowledge of hotel, surrounding areas, and city.
• Ability to timely compile facts/figures, identify and investigate issues, and resolve basic matters.
• Ability to operate a computer, calculator, phone, and other office equipment.
• Ability to operate a motor vehicle in accordance with all Department of Transportation requirements.
• Attention to details, good organizational skills, and efficient time management.

Our Perks:

• Competitive Salary
• Paid Time Off
• Free Parking
• Free Daily Meal
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal, and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who we are:

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner, maximizing returns on investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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