Revenue Manager

Overview:

Fort Lauderdale Hotel Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces.

The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces.

The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

• Manage on-property Group Rooms Coordinators
• Assist Group Rooms Coordinator job duties, as needed.
• Conduct a daily reservation stand up meeting to share relevant Omni and hotel news and discuss and coordinate which tasks the team is prioritizing each day.
• Provide ongoing coaching to further the development of Group Rooms Coordinators in Omni Moments of Service standards and in their progression in their role and career.
• nsure the Group Room Coordinators are well trained and receive ongoing training as needed on all systems including, but not limited to, ORS, OPMS, FDC, Extranets, Resort Pass, SharePoint, and SQL Server reporting.
• Monitor/Manage the general Reservation inbox daily.
• Ensure that all definite group bookings and addendums are accurately entered as they are received for a 5-year horizon; all groups with a 1-year horizon are to be completed within 1 business day of turnover.
• Monitor inventory availability imbalances for the rolling 120 days. Assist and advise on strategic balancing and complimentary upgrading or outreach and downgrading as needed for inventory management and hotel straight-line availability
• Provide weekly updates through Resort Pass
• Have thorough knowledge of all property revenue management systems.
• Update Group blocks and enter rooming lists in ORS, as needed.
• Oversee accurate input of reservations into Opera.
• Manage/Maintain the Group Assignment form
• Participate in daily Operations (GEM) meetings and relay pertinent information that impacts other departments.
• Conduct monthly ATGT meetings with the Revenue team.
• Have bi-weekly 1:1s with the Group Rooms Coordinators.
• Oversee departmental outings quarterly.
• Proactively communicate revenue promotions and initiatives to relevant departments to ensure a seamless guest experience.
• Serve as the main point of contact for all ESP and leisure travel agent/ Consortia reservations.
• Work with Front office to maintain No Show, Early Departure, and Walk revenue reports.
• Work closely with the DORM to create and maintain all SOPs/LSOPs and training manuals pertaining to the Reservations Team and Opera.
• Support the DORM with reporting, including, but not limited to, providing daily/weekly reports (Daily Detail, Rev Merch reports, 14
  - Day Operations report, Groups Approaching Cutoff reports, Budget reports, etc., based on the timeline identified by the DORM.
• Ensure the Group Room Coordinators can describe all hotel accommodations, including rooms, cruise, spa, outlets, packages, and meeting space and effectively upsell upgrades and dynamic packages.
• Proactively load new Special Events, large groups, and market information on the Daily Detail.
• Conduct proactive research on significant transient demand events in the market monthly.
• Maintain strong communication lines and relationship with Omni CCC and hotel detail
• Build special resort fee packages for groups
• Produce and distribute 14-day operations forecast weekly
• Confirm that the operational team has all the tools needed to quickly identify and execute package offers flawlessly on an ongoing basis.
• Ensure all GRCs attend and actively participate in the weekly resume meetings
• Audit group resumes prior to the group arrival. Audit routing, notes, and other details to ensure flawless group rooming list maintenance. Ensure the Group Rooms Coordinators are well versed in these areas.
• Monitor deposits due and the deposit ledger to ensure compliance with Omni standards.
• Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly, and individual deposits are being collected or refunded in a timely manner.
• Investigate patterns in package element absorption issues,…