VIP; Lead; Host​/Hostess - Pier

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining.

Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and, most importantly, a focus on you as an individual, including your welfare and well-being.

Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned VIP(Lead) Host/Hostess to join our Pier Sixty-Six Resort team! Focusing on our new high-end bar, located on the top floor of our iconic tower. This high volume requires a passion for craft cocktails and live entertainment. The new hot spot in Fort Lauderdale will offer luxury products and services in a dynamic environment.

Reporting to the outlet General Manager, the restaurant Hostess, you will support and provide excellent service at our prestige tower cocktail lounge, located on the top level of our iconic resort. This high volume requires a passion for personalized service and guest engagement. The new hot spot in Fort Lauderdale will offer luxury products and services in a dynamic environment.

● Maintain & confirm advance reservations.

● Monitor & Maintain Open Table reservation table assignments to ensure seamless turnover.

● Maintain reservation email traffic.

● Maintain voicemail reservation traffic.

● Greeting VIP guests upon arrival with warmth and professionalism. Escort them to their designated tables, ensuring their comfort and satisfaction throughout their visit.

● Managing reservations for VIP guests, ensuring accurate seating arrangements and accommodating special requests whenever possible.

● Developing and maintaining a database of VIP guests, including their preferences and special occasions.

● Proactively anticipating the needs of VIP guests and take appropriate actions to fulfill their requests promptly. This may include recommending menu items, arranging special accommodations, or coordinating transportation.

● Planning and executing special events, private parties, or VIP gatherings with meticulous attention to detail. Coordinate with kitchen staff, bartenders, and other service personnel to ensure flawless execution.

● Addressing any issues or concerns raised by VIP guests with empathy and urgency. Work collaboratively with other staff members to resolve problems and ensure guest satisfaction.

● Providing leadership and guidance to a team of hosts, servers, and other staff members. Conduct training sessions to ensure all team members are equipped with the knowledge and skills necessary to deliver exceptional service.

● Upholding the establishment's standards of excellence in service, cleanliness, and professionalism at all times. Conduct regular inspections and address any deviations from these standards promptly.

● Actively promoting menu items, special offers, and upsell opportunities to maximize revenue while enhancing the guest experience. Encourage team members to do the same through effective training and incentives.

● Cultivating strong relationships with VIP guests through regular communication, personalized gestures, and memorable experiences. Act as a brand ambassador for the…