Executive Housekeeper

2231 N Ocean Blvd, Fort Lauderdale, FL 33305, USA

Posted Saturday, December 4, 2021 at 5:00 AM

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom‑line.

Classification:
Exempt

Reports to:

General Manager

Subordinates:
Supervisors, Room Attendants, Laundry Attendants,
Housemen

Manage the functional areas of housekeeping guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum hotel profitability.

• Provides training; including safety trainings and standard operation procedures to all front desk personnel as directed by management.
• Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
• Conducts oneself as a positive role model and example to staff.
• Maintains a “can do” and “guest first” attitude at all times.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Assists Operations Manager in the selection of housekeeping personnel.
• Schedules staff and work according to productivity standards and scheduled occupancy.
• Supervises the work activities of the housekeeping staff under the direction of the Operations Manager.
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures.
• Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the department and plots strategies to overcome those challenges.
• Addresses guest complaints regarding cleanliness and service complaints.
• Inspects all completed guest rooms for compliance with brand standards.
• Reports any maintenance repairs to Maintenance Manager.
• Assures requests are made in a timely manner.
• Knowledgeable on PMS as it pertains to functions of the housekeeping department.
• Reviews systems daily; finds and corrects any mistakes or discrepancies.
• Coordinates with front desk team daily to ensure guests special requests are met.
• Monitors inventory to ensure a sufficient amount of necessary supplies are on hand.
• Utilizes Avenda program for ordering, receiving, and invoice tracking.
• Orders and receives supplies to maintain appropriate inventory levels.
• Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
• Works with housekeeping staff to meet or exceed benchmarked scores as it pertains to housekeeping.
• Properly uses incentive programs for housekeeping department.
• Takes control of lost and found as appropriate.
• Takes the responsibilities of housekeeping attendant, laundry, or houseman when necessary.
• All other duties assigned.

• Problem Solving – Identifies and resolves problems in a timely manner;
  Develops alternative solutions;
  Uses reason even when dealing with emotional topics
• Customer Service – Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively;
  Able to read and interpret written information
• Managing People – Makes self available to staff;
  Continually works to improve supervisory skills
• Diversity – Shows respect and sensitivity for cultural differences;
  Promotes a harassment‑free environment
• Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
• Adaptability – Adapts to change in the work environment;
  Manages competing demands;
  Able to deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach…