Room Attendant

Sonesta International Hotels

We're Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing—we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

Performs routine cleaning and servicing duties under supervision of Housekeeping Supervisors and Executive Housekeeper. Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance. Must be able to work weekends and holidays; prior housekeeping experience required in a resort/hotel environment.

Key

Job Functions:

• Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.
• Responsible for servicing an assigned number of guest rooms.
• Keeps the supply cart and immediate work areas neat and organized at all times.
• Checks all equipment prior to and after its use to ensure that it is in good working order.
• Removes room service tables, trays and garbage from guest rooms.
• Strip bed using proper techniques and change bed linens on a daily basis.
• Removes soiled towels and replace as needed.
• Place soiled linens and towels down linen chute.
• Clean shower walls, tub, sink vanity (all items on counter), toilet and floor on a daily basis.
• Spot clean walls, window glass and sill, doors and baseboards.
• Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
• Replace any stationery items and in-room amenities as needed.
• Replace any used drinking glassware with sanitized ones.
• Replace terry and robes as needed.
• Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote.
• Cleans all mirrors and picture frames throughout room on a daily basis.
• Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance.
• Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping office.
• Recycle at every opportunity (newspaper, glass bottles, etc.).
• Performs any special duties as assigned by management.
• Greet Guests meeting the 10/5 standard.
• Enters guest room following appropriate security standards.
• Have knowledge of overall hotel facility and various services.

Deliver Passionate & Engaging Service to our Guests:

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest's name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Build solid relationship with your Colleagues:

• Treat colleagues with respect and dignity.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor
• Must…