FLEX OSR Senior Rooms Operations Manager, In-Market South Florida

Temporary Rooms Operation Manager

This is a temporary position. This role requires the leader to reside in the South & Southwest Florida region (to include but not limited to Marco Island, Naples, West Palm Bch. Miami and Fort Lauderdale) and will primarily support hotels throughout South Florida based on business. This role is not tied to a single home, work location (i.e. specific property or office), and the leader may be assigned to support other markets as operational needs arise.

Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership.

The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments (e.g., all areas of Front Office, AYS, Bell Stand, Valet, Concierge and Club Lounge and all areas of Housekeeping Operations). Assignments will be focused on, but not limited, to the rooms discipline.

Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards, tone, and voice as well as legal obligations. Leads shift teams to provide consistent, high quality service.

Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest, associate satisfaction, and maximize financial performance.

Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance, in accordance with brand voice for the assignment.

Candidates must have at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience. Luxury experience preferred.

Must be proficient in front and back office systems including Lightspeed, PMS, GXP/Empower, MARSHA and HotSoS (Opera and FOSSE highly regarded). Union or CBA experience preferred.

Candidates should reside in designated market. Multi brand Marriott property leadership experience is preferred.

Core work activities include managing property rooms operations function(s), leading room operations team, managing and monitoring activities that affect the guest experience, managing profitability, safety & security, and conducting human resources activities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.