Human Resources Generalist

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Human Resources Generalist within the Human Resources Division in the Employee Benefits Services section.

The Human Resources Division is the internal support system for managing the overall County's workforce championing a culture of engagement, continuous development and performance excellence; while holding the upmost highest level of integrity, empathy, and confidentiality to our external and internal customers.

Employee Benefits Services is a section of Human Resources that specializes in the benefits offered to all Broward County employees, including retirees. The County offers a range of employee benefits that include medical insurance spending accounts and optional plans.

The ideal candidate will provide professional HR guidance and customer service to internal clients. This position supports an assigned agency by interpreting County policies, procedures, and offering referrals. The role requires strong analytical skills, knowledge of HR best practices, and the ability to respond effectively to a wide range of employee and management needs. Strong proficiency in Adobe and Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint) is essential.

Additionally, this role also involves interpreting benefit plan provisions, explaining eligibility and enrollment requirements, assisting employees with benefit-related questions, coordinating with insurance carriers and third-party administrators, and ensuring compliance with all applicable benefits laws and regulations, or performing related duties.

This position is responsible for the administration and analysis of employee benefits plans and welfare programs for employees, retirees and COBRA participants. This role provides high-level customer service, responding to specific, confidential and time-sensitive questions, concerns or issues relating to employee benefits. The successful incumbent will serve as an employee advocate and first line of contact for the resolution of employee benefit discrepancies and issues, such as health and welfare.

The incumbent must have full knowledge and understanding of laws and regulations pertaining to benefit plans, including but not limited to IRC Section 125 Cafeteria Plans, COBRA, HIPAA, PPACA, SECURE Act 2.0, Florida Retirement System (FRS) and FMLA. In addition to professional experience in employee benefits, keys to success include exceptional interpersonal skills; excellent verbal, written, and presentation abilities; the aptitude to foster strong business relationships with all levels of staff and management;

and the capacity to manage multiple priorities while thriving in a fast-paced environment.

• Conducts benefits orientation for new hires, processing new hire paperwork, and qualifying events changes.
• Counsel employees regarding COBRA and retirement.
• Works with insurance carriers to resolve more complex level benefit-related issues.
• Acts as primary auditor and reviewer of data for new hire and benefit changes paperwork to verify accuracy of data entry and completeness of required paperwork.
• Assists with all annual open enrollment activities.
• Provide advisement and customer service to employees, supervisors, managers, and external clients.
• Conduct research on HR policies, procedures, laws, regulations, collective bargaining agreements, total reward trends, and best practices.
• Lead or contribute to special projects to support HR goals, promote best practices, and improve departmental processes.
• Proofread, review, and edit HR documents, reports, correspondence, and internal communications to ensure accuracy, clarity, ADA compliance, and alignment with HR policies and procedures.
• Respond promptly and professionally to HR- benefit related emails, telephone calls, and other communications; research issues, provide information, resolve routine inquiries, and
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• Develop, update, and maintain HR tracking systems and databases.
• Support HR initiatives such as training, employee engagement, and wellness programs by coordinating activities.
• Maintain organized electronic and physical personnel filing systems, ensuring documents meet retention requirements and are accessible for audits or internal review.

Additional duties assigned.

Advises and provides assistance in all functional areas of Human Resources.

Works under general supervision, independently developing work…