Sr. Director, IT, Salesforce & CRM Technologies

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Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality  a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

As the Senior Director, Salesforce & CRM Technologies at The Ritz-Carlton Yacht Collection, you will play a pivotal role in shaping the company’s customer engagement and data strategy across all digital and operational touchpoints. In this leadership position, you will be responsible for defining and executing the roadmap for Salesforce and CRM platforms that enable personalized, data-driven guest and partner experiences.

You will oversee the full Salesforce ecosystem – including Sales Cloud, Marketing Cloud, and Data Cloud – ensuring seamless integration with enterprise systems through Mule Soft and other technologies.

You will lead a team of Salesforce professionals and collaborate closely with business leaders, IT functions, and external partners to optimize platform capabilities, enhance automation, and ensure scalability. Your responsibilities will include managing the overall architecture, implementation, and continuous improvement of the CRM environment to meet evolving business needs. In addition, you will establish strategic and operational processes, align technology initiatives with organizational goals, and champion innovation in guest relationship management.

• Provide technical leadership and architectural oversight across Sales Cloud, Marketing Cloud, Data Cloud, and Experience Cloud.
• Lead design, configuration, and customization efforts ensuring scalability, maintainability, and adherence to best practices.
• Oversee Mule Soft integration and other middleware solutions connecting Salesforce with ERP, reservation, mobile, data warehouse, and guest engagement platforms.
• Oversee CRM integration with NICE and other telephony systems to enable seamless customer interactions, call tracking, and data synchronization across contact channels.
• Leverage Salesforce Einstein and AI-driven capabilities to enhance automation, personalization, and predictive insights across marketing, sales, and service functions.
• Maintain data integrity, governance, and compliance across all CRM data sources.
• Drive continuous improvement, release management, and platform optimization.

• Define and execute the Salesforce and CRM technology roadmap aligned with enterprise digital transformation goals.
• Partner with business leaders in Marketing, Sales, Guest Experience, and Operations to identify opportunities for leveraging Salesforce capabilities.
• Ensure CRM strategy supports personalization, omni-channel engagement, and lifecycle marketing initiatives.
• Manage vendor relationships and contracts related to Salesforce, Mule Soft, and related platforms.

• Lead a…