Manager, Development Operations

Job Description

One of the best‑known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Manager, Development Operations to fill this role, which is based in our Fort Lauderdale office. As the Manager of Development Operations for Ecommerce Engineering, you will lead Dev Ops strategy, cloud infrastructure, and site reliability initiatives to ensure scalable, high‑performance platforms. You will mentor engineers, drive Infrastructure as Code (IaC) and automation, and enforce security standards across environments.

By collaborating cross‑functionally to streamline workflows and monitor system health, you will accelerate delivery and optimize the customer experience.

Here is a summary of what Princess is looking for in its Manager, Development Operations.

Leadership & Team Management

• Lead, mentor, and develop a team of Dev Ops engineers.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Manage performance reviews, career development, and training initiatives.

Strategic Planning & Execution

• Define and execute the Dev Ops strategy aligned with organizational goals.

• Drive adoption of modern Dev Ops practices, tools, and automation frameworks.

• Establish KPIs and metrics to measure efficiency, reliability, and delivery speed.

Infrastructure & Automation

• Oversee design, implementation, and maintenance of cloud and on‑prem infrastructure.

• Ensure Infrastructure as Code (IaC) practices are standardized and scalable.

• Automate repetitive tasks to improve efficiency and reduce manual errors.

CI/CD & Release Management

• Manage continuous integration and deployment pipelines for multiple applications.

• Ensure smooth, reliable, and secure software releases.

• Collaborate with development and QA teams to optimize build/test/deploy workflows.

Reliability & Security

• Implement monitoring, alerting, and incident response processes.

• Ensure compliance with security standards and best practices.

• Drive initiatives to improve system uptime, resilience, and disaster recovery.

Cross‑Functional Collaboration

• Partner with product, engineering, and IT teams to align Dev Ops initiatives.

• Act as a bridge between development and operations to reduce silos.

• Communicate technical strategies and progress to senior leadership.

Continuous Improvement

• Stay updated on emerging Dev Ops tools, cloud technologies, and industry trends.

• Introduce best practices to enhance scalability, performance, and cost efficiency.

• Champion innovation and experimentation within the team.

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).

• 7+ years of experience in Dev Ops or Site Reliability Engineering, with 3+ years in a leadership role.

• Proven expertise in cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes).

• Strong background in CI/CD tools (Jenkins, Git Lab, Git Hub Actions) and scripting (Python, Bash).

• Experience supporting ecommerce platforms and high‑traffic production environments.

• Excellent communication, leadership, and stakeholder management skills.

• 5+ years in Dev Ops or infrastructure engineering, with 2–3 years in leadership roles.

• Proven success managing large‑scale eCommerce platforms and cloud‑native environments.

• Hands‑on experience with CI/CD pipelines, IaC, monitoring tools, and security protocols.

• Track record of mentoring teams, leading incident response, and driving Dev Ops transformation.

• This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday).

• Beginning in 2028, this position will remain on the same Tuesday–Thursday in‑office schedule but will transition to our new headquarters in the Miami, FL area.

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional…