Lead Ecommerce Coordinator

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends.

From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

We’re looking for a Lead E‑Commerce Coordinator who will help keep our online shopping experience running smoothly every day. In this role, you’ll ensure our websites look great, function properly, and deliver a seamless customer experience. You’ll work closely with our e‑commerce team, IT partners, and third‑party platforms to spot issues, track fixes, and keep everything performing at its best.

This position is perfect for someone who loves problem‑solving, staying organized, and supporting the day‑to‑day operations that keep an e‑commerce business moving.

• Regularly review our websites to spot anything that isn’t working quite right—from broken links to checkout hiccups—so customers always have a smooth shopping experience.
• Submit, track, and follow up on IT support tickets, keeping communication flowing between the e‑commerce team and technical partners.
• Test website updates and fixes to make sure everything works correctly before and after changes go live.
• Oversee updates and basic maintenance for third‑party tools such as Yotpo, One Trust, Narvar, and others, ensuring all settings and content remain up to date.
• Help support and improve the site’s internal search experience using Bloomreach, making it easier for customers to find what they’re looking for.
• Keep clear documentation of recurring issues, processes, and best practices to help streamline workflows and prevent future problems.
• Learn and support product setup within Salesforce Commerce Cloud, partnering closely with the E‑Commerce Operations team to help maintain accurate product information, categories, navigation, and other content that shapes the customer journey.

• E-commerce Operations
  
  Experience:
  
  2–3 years of experience supporting day‑to‑day website operations, product updates, or digital merchandising in a structured e‑commerce environment.
• Comfort With Key Platforms: Experience working in Salesforce Commerce Cloud (SFCC) to help manage products, content, and site functionality.
• Content & Search Familiarity: Exposure to tools like Bloomreach—or similar search and content platforms—and an understanding of how on‑site content shapes customer experience and conversion.
• Issue Tracking & Testing
  
  Skills:
  
  Hands‑on experience using ticketing tools such as Jira or Service Now to document and follow issues through to resolution. A strong grasp of website testing basics, including reviewing updates, checking functionality across browsers/devices, and confirming fixes after deployments.
• Solid Analytical & Organizational
  
  Skills:
  
  Proficiency in Excel, Outlook, and Word to support documentation, reporting, and cross‑team communication.
• Problem‑Solving Mindset: A thoughtful, methodical approach to investigating site issues, identifying root causes, and recommending clear solutions.
• Project Coordination Strengths: Ability to juggle multiple priorities, keep tickets and updates on track, and ensure partners stay informed on progress.
• Sharp Attention to Detail: A commitment to accuracy—whether reviewing product content, checking links, or ensuring customers have a smooth experience at every touchpoint.
• Clear Communication Across Teams: The ability to translate technical details into easy‑to‑understand language for marketing, merchandising, and leadership teams, while collaborating effectively with IT and external partners.
• Education: A Bachelor’s degree in Marketing, E‑commerce, Information Systems, or a related field, or equivalent experience.

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