IT Support Specialist

Position: IT Support Specialist (US)
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* Work Location:

** Mount Laurel, New Jersey, États-Unis d'Amérique
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* Hours:

** 40
* * Pay Details:
** 86, USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Solutions technologiques
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* Job Description:

** The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management.
** Depth & Scope:
*** Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
* Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
* Assignments are highly complex and multifaceted
* May monitor, coach/ educate a small team of IT professionals
* Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
* Generally reports to a Senior Manager or Executive
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* Education & Experience:

*** Undergraduate degree or Technical Certificate
* Graduate degree, preferred
* 7+ years relevant experience
* Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
* Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
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* Preferred Qualifications:

*** 5+ years of Cloud/SaaS, Java programming, Monitoring tools/Logs monitoring (Dynatrace, Splunk, Datadog), Oracle DB, Job Scheduling (Autosys), API, Linux OS (server), Java Virtual Machine, Service Now, Jira, Networking, Identity Federation (Ping Fed, Entra )
* 3+ years Core & Commercial Banking (general knowledge on how accounts work, service charging, interest rates)
* 5+ years of demonstrated experience in application support, research and analysis, administration, performance availability monitoring and management for own area.
* 3+ Years of Salesforce application experience related to Commercial Banking
* 5 + Years of Vendor Management experience
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* Physical Requirements:

** Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%
* Domestic Travel – Occasional
* International Travel – Never
* Performing sedentary work – Continuous
* Performing multiple tasks – Continuous
* Operating standard office…