IT Support Specialist

POSITION: IT Support Specialist DEPARTMENT:
Operations/Facilities

REPORTS TO:

IT Manager FLSA STATUS:
Hourly – Non-Exempt The Role

The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility. The role includes assisting with setup, troubleshooting, and ensuring reliable technology performance across all assigned activities.

• Provide on-site technical support to Event customers, vendors, and guests pre/during/post event.
• Patch, configure and deploy network cables and wire ethernet ports.
• Network cabling maintenance and support (Cat6).
• Provide customer service and Help Desk technical support to staff members.
• Responsible for On-boarding new hires with setting up and configuring workstations.
• Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software)
• Identify, diagnose, and resolve technical support problems on equipment, systems, & infrastructure
• Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests.
• Responsible for maintenance of IT inventory and performing minor hardware repair of equipment.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An associate degree from an accredited college or university, or current enrollment in an IT-related degree program and 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
• 1 to 2 years in an IT support role with experience in Help Desk or network environments.
• Experience working directly with users/clients on technical issues in person and by phone.

• Proficiency in Microsoft Office Suite
• Experience with Citrix, Microsoft, and/or Azure system administration
• Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS
• Troubleshooting knowledge and understanding of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications.
• Able to support collaboration services with OS Windows 10, iOS, Server 2012/2016/2019, Office 365 (Exchange, SharePoint, One Drive, Teams)
• Comfortable with network switch installations, configurations, management, and support.
• Must have excellent communication skills, both written and verbal.
• Must possess strong organizational and troubleshooting skills.
• Must be a self-starter, able to prioritize, multi-task and work independently.
• Able to effectively follow directives, work with and communicate clearly within a team dynamic.
• Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

• CompTIA A+ and Network+ certification, preferred.
• CCNA certification highly, preferred.
• Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus.

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Location:

On Site, Broward Convention Center

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
• Personal mobility with the ability to get in and around…