Project Manager, IT Project Manager, IT Consultant

The Project Lead/Manager will oversee strategic and operational projects that enhance i-payout’s service delivery and related technology adoption. This role combines customer onboarding leadership
, process optimization
, and innovation through AI and emerging technologies
. The ideal candidate is a proactive problem-solver with strong project management skills, technical acumen, and a customer‑centric mindset.

1. Customer Onboarding & Implementation

• Lead end‑to‑end onboarding for new clients, ensuring smooth integration with i-payout’s platform.
• Coordinate cross‑functional teams (IT, Compliance, Finance, Customer Success) to meet client requirements.
• Develop onboarding frameworks, timelines, and KPIs for successful client activation.
• Act as the primary point of contact for clients during implementation.

2. Operational Improvement & Optimization

• Identify inefficiencies in current workflows and propose data‑driven solutions.
• Manage continuous improvement projects to enhance scalability, compliance, and cost‑effectiveness.
• Implement best practices for process automation and standardization.
• Monitor operational metrics and report progress to senior leadership.
• Drive initiatives to introduce AI‑driven tools for customer support and predictive analytics.
• Collaborate with IT and vendors to evaluate and implement emerging technologies.
• Ensure technology adoption aligns with regulatory requirements and security standards.
• Train internal teams on new tools and processes.

4. Project Management

• Develop detailed project plans, budgets, and resource allocation strategies.
• Use Agile or hybrid methodologies for efficient delivery.
• Track milestones, manage risks, and ensure timely completion of projects.
• Communicate project status to stakeholders and executive leadership.

• Education: Bachelor’s degree in business, Technology, or related field (PMP or Agile certification preferred).
• Experience:
• 5+ years in project management within fintech, payments, or SaaS environments.
• Proven track record in client onboarding and operational optimization.
• Technical
  
  Skills:
  
  
• Familiarity with AI/ML concepts, automation tools, and API integrations.
• Proficiency in project management software (Jira, Asana, MS Project).
• Soft Skills:
• Strong communication and stakeholder management.
• Analytical thinking and problem‑solving.
• Ability to lead cross‑functional teams in a fast‑paced environment.

• Client onboarding success rate and time‑to‑value.
• Reduction in operational inefficiencies and cost savings.
• Successful implementation of AI/technology projects.
• Stakeholder satisfaction and project delivery within scope and budget.

• Entry level

• Full‑time

• Project Management and Information Technology