Trainer, Technical Writer

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At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.

HTG is a leader in the development and delivery of innovative, purpose‑built modular software and technology solutions to clients in the commercial and government sectors.

HHS Tech Group creates innovative, purpose‑built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.

Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.

Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team’s professional and personal growth and well‑being. Some key rewards and benefits include:

• Generously sponsored Medical Insurance
• Fully paid premiums on dental, vision, life, and disability insurance.
• Generous 401k matching program (100% match up to 6%)
• Tuition and Certification reimbursement
• Open PTO policy

• Conduct system demonstrations as requested by the Client or Agency.
• Troubleshoot and support the Agency testers within the Demo environment.
• Capture, categorize, and report defects found during demos or testing.
• Track defect resolution status and communicate updates to the Agency and Training Lead.
• Ensure the Training and Demo environments are stood up according to the project schedule.
• Test the Training environment after each deployment to confirm readiness for training and demos.

• Conduct New Hire Trainings across the HTG team.
• Deliver Train-the-Trainer sessions for each state, including onsite facilitation and virtual delivery.
• Prepare Power Points and session materials for Train-the-Trainer and end‑user training sessions.
• Schedule and conduct makeup training sessions as needed.
• Serve as a backup trainer to cover absences and scheduling conflicts.
• Participate in feedback sessions and adjust training delivery as required.

• Create Training Guides for Provider material—one guide per application type with an accompanying Trainer Guide
• Create Internal User Training Guides—one guide per system function with an accompanying Trainer Guide.
• Develop 14 Quick Reference Guides (QRGs) or equivalent provider guides.
• Produce 4 provider-facing training videos and ensure upload to the correct repository.
• Create FAQ documentation or Help Center user stories as needed.
• Develop hands‑on exercises and supplemental training materials for internal users.
• Generate and maintain training accounts and 100+ data records tailored to business requirements.
• Update all documentation quarterly or as required.

• Capture and categorize feedback during and after training sessions.
• Deliver summarized feedback to the appropriate HTG team for review and resolution.
• Conduct feedback sessions to assess effectiveness and identify areas for improvement.
• Support quality review of training deliverables before submission or delivery.
• Track and manage action items resulting from Agency meetings, demos, or feedback sessions.

• Follow governance processes for version control, review, and approval of training deliverables.
• Ensure all training materials align with Agency and state‑specific requirements.
• Maintain documentation consistency across all deliverables and repositories.
• Participate in governance and SOS meetings related to assigned projects.
• Support audit‑readiness through organized documentation and traceability.

• Attend JAD sessions to understand current and future state processes for accurate training development.
• Participate in Training meetings with the Client and other vendors.
• Create meeting agendas, record minutes, and track action items.
• Attend SOS calls for assigned projects and provide updates on training progress.
• Act as scribe when assigned and maintain accurate meeting documentation.
• Act…