IT Director – Micros Systems

IT Director of Hospitality Systems - Hospitality experience required – Full Time/Perm (On-Site) Fort Lauderdale, FL. Salary: $140K to $175K plus bonus.

The Director of IT, Hospitality Systems will be responsible for the support and evolution of all package and custom applications in the portfolio, including Property Management, Point of Sale, Dining Management, Reservations and Revenue Management Systems. The Director will work with business leaders to define and prioritize enhancement and project requests for these applications, ensure work is built and delivered as agreed, and establish and manage service levels for all supported applications.

They will lead Business Analysts and System Analysts, leverage shared Project Management, Quality Assurance and Development resources, and provide day-to-day guidance to key vendor partners.

• Develop technology roadmap in alignment with business strategy and goals
• Review, analyze, and assist with defining business applications and modification requirements to systems
• Lead evaluation of third party and vendor-provided software
• Prepare key technical inputs for steering committee level and strategic planning sessions and actively participate during these sessions
• Provide perspective in the prioritization of projects based on potential revenue / value impact
• Lead projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)
• Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goals
• Lead project management of all Hospitality projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and/or vendor(s) and stakeholders
• Manage the scope of changes to projects and business requirements to meet project goals and deadlines without affecting other dependent projects
• Assist project managers on business projects and ensure they deliver timely, expected and accurate results
• Ensure projects and related tasks and resources meet required deadlines, scope, budget, quality, and other measures of success for projects, maintenance, enhancements and services availability
• Lead a team responsible for simple or complex applications rollout to single or multi-properties
• Ensure the team develops documentation for users to install, operate and support
• Provide end user training and advise on developing policy and procedures to meet business needs using existing application functionality
• Manage enhancement and support activities for all legacy systems
• Manage a team responsible for post-implementation support and troubleshooting
• Analyze problems and escalate issues in a timely manner for quick resolution
• Create new and extend existing technical and operational documentation
• Partner with IT teams on supporting systems and network infrastructure
• Lead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24/7 uptime of hospitality solutions
• Maintain strong vendor relationships to stay apprised of new products, versions and releases
• Manage vendor and consultants through detailed communication and by holding them to strict deliverables on budget and quality
• Directs, manages, coaches and mentors team of Project Managers, Business Analysts, Developers, and Quality Analysts
• Exercise the authority of a director concerning hiring, performance reviews, promotions, salary recommendations and terminations
• Prepare inputs to budgeting for internal & external resources and expenses

• B.S. or equivalent degree – Computer/Engineering or Hospitality related preferred
• 8+ years’ experience in IT applications, product or portfolio management
• 5+ years developing, deploying or supporting Hospitality Systems
• Strong understanding of web development, database technologies, CMS platforms, and programming best practices
• 5+ years’ experience successfully managing, leading and developing a team of technical professionals
• Evidence of professional achievement in hospitality innovation, revenue growth, or cost reduction through the use of technology

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

No third-party vendors please.