IT Support Engineer; MSP

As a leading IT Solutions provider, our client seeks a highly skilled and client-focused IT Support Engineer (MSP) to deliver advanced technical support, project implementation, and ongoing client relationship management. This full‑time position in Fort Lauderdale, FL, is ideal for professionals who thrive in fast‑paced managed services environments and enjoy leveraging technology to solve complex business challenges. The IT Support Engineer (MSP) will play a critical role in supporting clients’ technical infrastructures, handling escalated support cases, and contributing to the design and deployment of IT solutions that empower business growth.

This opportunity offers a dynamic work environment, ongoing professional development, and exposure to a broad range of technologies in a collaborative team setting.

• Provide expert‑level technical support and solutions to a diverse client base in a managed services environment.
• Bridge the gap between sales, implementation, and ongoing technical account management.
• Engage with clients to understand their business needs, propose effective solutions, and ensure seamless technology integration.
• Contribute to the growth of both client businesses and the company by maintaining the highest standards of technical excellence and customer service.

• Work closely with sales teams to deliver both pre- and post‑sales technical support, including discovery meetings, site visits, technical assessments, solution proposals, and presentations.
• Deploy, configure, and manage Windows Servers and Active Directory environments for a variety of business clients.
• Design, implement, and maintain Local Area Networks (LANs), optimizing network hardware and software to ensure reliability and scalability.
• Implement and monitor network security measures, ensuring client data and systems are protected according to industry best practices.
• Build and manage file servers as well as cloud computing solutions tailored to client requirements.
• Deploy and configure VOIP solutions and manage telephone systems to support client communications needs.
• Perform advanced network infrastructure troubleshooting, resolving complex technical issues and minimizing downtime for clients.
• Oversee Microsoft Exchange Server environments, ensuring high availability, security, and optimal performance.
• Monitor alert systems and respond according to established guidelines, ensuring rapid identification and resolution of technical incidents.
• Analyze event logs and system messages to diagnose and repair technical problems efficiently.
• Handle escalated service requests requiring in-depth technical knowledge and enhanced troubleshooting capabilities.
• Onboard new users, ensuring smooth access to systems, resources, and support.

• Competitive compensation structure reflecting experience and technical expertise.
• Comprehensive benefits package, including health insurance, professional development, and ongoing training opportunities.
• Clear career advancement pathways within a dynamic and growing IT Solutions company.
• Collaborative and supportive work environment with a focus on employee growth and satisfaction.

• Minimum 5 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• Proven experience working within a Managed Service Provider (MSP) environment is required.
• At least 3 years in a client‑facing role such as sales engineering, with demonstrated ability to communicate technical concepts to business stakeholders.
• Strong organizational, time‑management, and…