IT Client Technology Support Technician II – 991809 * Internal to Department Job Fort Lauderdale area,Florida USA,IT/Tech

Position: IT Client Technology Support Technician II – 991809 * Internal to Department Only *

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary

Purpose:

Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.

Job Category:
Non-Exempt Hiring Range:
Pay Basis:
Hourly Subject to Grant Funding?:
No

Essential Job Functions:

Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.

Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.

Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.

Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.

Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.

Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.

Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.

Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.

Coordinates the proper removal and disposal of technology from the university.

Completes special projects as assigned.

Performs other duties as assigned or required.

Job Requirements:

Required Knowledge, Skills, & Abilities:
Knowledge:

Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.

Working knowledge of computer and audiovisual systems, Active Directory, and network.

Working knowledge of computer and audiovisual equipment and deployment of associated technology.

Computers and Electronics – General knowledge of computer hardware and software, including applications and programming.

Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Skills:

Time Management – Proficient skills in managing one’s own time.

Active Listening – Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking – Proficient skills in talking to others to convey information effectively.

Critical Thinking – Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Complex Problem Solving – Proficient skills in identifying complex problems and review related information to develop and evaluate options and implement…