ServiceNow HR Associate Technical Consultant
Listed on 2026-11-05
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IT/Tech
IT Consultant, Technical Support, Systems Analyst
Level: Associate Location: Remote USA Travel: Up to 15%
Degree of IndependencePerforms work with support and an increasing degree of independence.
Experience RequirementsProfessional Services
Experience:
Not required
Service Now
Experience:
Not required
The Associate Technical Consultant is an entry-level role focused on assisting in the delivery of Service Now Employee Workflow solutions under the guidance of senior team members. This role builds foundational technical and consulting skills through project participation, training, and ongoing mentorship.
Job Duties & ResponsibilitiesParticipate in Service Now development projects by shadowing and gradually taking on configuration, development, testing, and deployment tasks.
Learn how to document configurations, reports, and development work.
Assist customers with testing activities.
Shadow and begin learning to deliver effective demonstrations of Service Now products and solutions.
Gain and maintain certifications, stay current on new features, and commit to continuous learning.
Participate in agile ceremonies (story grooming, pointing sessions, stand‑ups, release planning, sprint retrospectives).
Seek opportunities to learn update set promotion processes between instances.
Participate in knowledge transfer sessions with customers.
Support Technical Consultant initiatives across the organization.
Certifications (to be obtained within 6 months)Service Now CSA Certification
Service Now CIS–HR Certification
Values in ActionLearn and engage with customers and teammates through timely and effective communication.
Actively collaborate with and support teammates.
Develop an understanding of Technical Consultant methodologies and principles.
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