Help Desk Specialist

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

We deliver essential technological services to our customers in support of their missions to sustain national security and provide services to our nation. Securi Gence is seeking a Help Desk Specialist to help contribute to our success on the C2MS contract. The C2MS Help Desk Specialist provides first-line technical support for the Command and Control Mission Systems (C2MS) enterprise supporting Air Force Special Operations Command (AFSOC) personnel worldwide.

The specialist serves as the primary point of contact for users experiencing hardware, software, account access, network, and mission application issues, ensuring timely resolution and continuity of mission operations.

This position delivers customer-focused support, incident management, account administration, and troubleshooting for operational and administrative systems while maintaining compliance with DoD cybersecurity and configuration management requirements. Come help us solve problems with Innovation Through Intelligence.

• Provide Tier I and Tier II technical support to C2MS users via phone, email, ticketing system, and in-person assistance.
• Receive, document, track, and resolve service requests and incident tickets within established service level objectives (SLOs).
• Troubleshoot workstation, laptop, peripheral, operating system, and application issues.
• Support Microsoft Windows operating systems, Microsoft 365 applications, and approved enterprise software.
• Assist users with account management activities, including password resets, account unlocks, and access requests.
• Escalate complex technical issues to system administrators, cybersecurity personnel, software developers, or engineering teams as required.
• Maintain accurate ticket documentation, troubleshooting notes, and resolution records.
• Monitor help desk queues and ensure timely follow-up with customers.
• Assist with software deployments, workstation imaging, and system updates.
• Support inventory management, hardware accountability, and asset tracking activities.
• Develop and maintain user guides, knowledge base articles, and standard operating procedures.
• Participate in after-hours, on-call, or surge support activities when required.
• Ensure compliance with DoD, Air Force, AFSOC, and program-specific cybersecurity policies and procedures
• Other duties as assigned

• High school diploma or equivalent.
• 2+ years of experience providing IT help desk or desktop support services OR equivalent training/education.
• CompTIA Security+ CE certification
• Secret clearance and ability to maintain a DoD Secret security clearance.

• Experience supporting Microsoft Windows environments.
• Familiarity with ticket management systems such as Service Now or equivalent.
• Experience supporting DoD or Air Force information systems.
• Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune, or enterprise endpoint management tools.
• Familiarity with RMF, STIGs, and DoD cybersecurity requirements.
• Experience supporting geographically dispersed users and operational mission systems.

• Basic understanding of networking concepts, Active Directory, and user account administration.
• Strong customer service, communication, and problem-solving skills.
• Strong troubleshooting and analytical skills.
• Ability to prioritize multiple service requests in a fast-paced operational environment.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with technical teams.
• Commitment to customer service and mission success.
• Ability to document technical procedures and maintain accurate records.

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.…