Tech Solution Center Specialist

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Tech Solutions Center Specialist within PNC’s Technology organization, you will be based on site Haileah FL or Miami FL with occasional on call responsibilies as needed.

• Provide onsite technical support and troubleshooting for hardware, software, applications, and network-connected devices across multiple business locations.
• Diagnose and resolve issues impacting desktops, laptops, printers, access points, switches, and other technology infrastructure.
• Utilize industry-standard tools and ticketing platforms such as Service Now to track, prioritize, and manage support requests.
• Travel between assigned sites to deliver hands-on technical assistance, equipment support, and technology deployments.
• Collaborate with technical teams and business partners to ensure reliable technology operations and exceptional customer service while supporting projects, upgrades, and maintenance activities.

Provides support and complex problem resolution for technology products and applications.

Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.

Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.

Engages and assists vendors for technology implementations and resolving issues.

Maintains and upgrades network systems for specific requirements, as needed.

Executes change requests to implement and refresh technology.

Resolves incidents and fulfills requests in accordance with knowledge documentation.

Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Business Process Analysis, Communication, Information Technology (IT) Support, Mobile Support, Remote Access, Service Now Platform, Software Support, Solutions Support, System Administration, Troubleshooting, Virtual Private Networks (VPNs)

Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical Troubleshooting

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

Certifications No Required Certification(s)

Licenses No Required Licenses

Language Assessments No Required or Preferred Language Assessments

Depending on your eligibility, options for full‑time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long‑term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back‑up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully…