IT Support Specialist
Job in
Fort Lauderdale, Broward County, Florida, 33301, USA
Listed on 2026-11-05
Listing for:
Careerxchange
Full Time
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Our client, a global telecommunications company in Doral, FL, is seeking an IT Support Specialist to provide remote and phone-based technical support to customers. This is an overnight position, working Sunday - Wednesday. This is a fully on-site position, working from Miami, FL.
Responsibilities:- Troubleshoot hardware, software, network, and mobile device issues
- Provide remote technical assistance to end users
- Document and track Helpdesk tickets through resolution
- Assist with system setup, configuration, and user support
- Monitor technical environments and elevate issues when needed
- Work with vendors and internal teams to resolve technical problems
- 1+ year of Help Desk, call center, or technical support experience preferred
- Bilingual English/Spanish required
- Strong customer service and communication skills
- Technical troubleshooting and problem-solving skills
- Detail-oriented and able to work independently
- Flexible availability, including nights, weekends, and holidays
- Plus:
CompTIA A+, Microsoft or ITIL certifications, telecommunications/data center experience, or experience with tools such as Remedy, Solar Winds, Siebel, or Netcool.
CAREERXCHANGE, Inc. is an Equal Opportunity Employer.
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