Help Desk Specialist
Listed on 2026-11-05
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Overview
This Help Desk Specialist will provide IT support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and/or escalating requests for resolution.
This Help Desk Specialist must become familiar with proprietary applications, Microsoft Office 2016/o365 and Windows 10 platform. Also, the Help Desk Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service.
Responsibilities- Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues.
- Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions.
- Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows 7 or Windows 10 platform.
- Execute account management support to end-users via Active Directory and other OCFO applications; monitor system performance.
- Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLAs.
- Offer IT support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems.
- Work independently and with team; convey technical information to non-technical customers.
- Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned.
- Familiarity with proprietary applications, Microsoft Office 2016/o365 and Windows 10
- Experience imaging desktops/laptops
- Inventory, configuration and deployment of telecom devices, desktop computers, laptops and tablets
- Enterprise-level experience
- Excellent written, verbal and inter-personal communication skills
- Amazing telephone etiquette and a focus on providing outstanding customer service
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