Technical Solutions Engineer

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Supervisor:
Service Operations Manager

AT&I Systems is seeking a highly skilled, customer-focused Technical Solutions Engineer to join our growing team. This position combines advanced IT and networking expertise with customer education, proactive system management, and hands-on technical support for our installation and service departments.

The Technical Solutions Engineer will play a critical role in ensuring our customers understand, effectively utilize, and maximize the capabilities of their security systems. This individual will conduct customer training, configure and optimize system alerts, perform annual technical reviews with key accounts, and serve as an advanced technical resource for both our service and installation teams.

The ideal candidate will possess a strong background in IT infrastructure, networking, cloud technologies, and technical troubleshooting, along with excellent communication and customer service skills.

Prior physical security industry experience is not required. We are looking for someone with exceptional IT skills, a passion for technology, and a willingness to learn. AT&I will provide the necessary training on our physical security platforms and solutions.

• Conduct comprehensive technical training for customers following new installations, system upgrades, and expansions.
• Educate customer administrators and end users on system functionality, best practices, and advanced features.
• Serve as a trusted technical resource, helping customers maximize the value of their security technology investments.
• Develop and maintain customer training materials, technical guides, and documentation.
• Provide additional training as customers introduce new personnel or expand their systems.

• Configure, test, and optimize system alerts, notifications, and event-based rules for newly installed customer systems.
• Work with customers to understand their operational needs and establish appropriate alert configurations.
• Conduct annual technical reviews with AT&I's largest customers to evaluate system functionality, alert settings, configurations, and overall system effectiveness.
• Recommend adjustments to improve performance, reduce unnecessary notifications, and enhance the customer experience.
• Identify opportunities to leverage additional system capabilities, features, and technologies.
• Coordinate recommended system changes with customers and internal technical teams.

• Serve as an advanced technical resource for AT&I's service department, assisting with complex troubleshooting and escalated technical issues.
• Provide expertise in networking, connectivity, cloud platforms, software configurations, and system integrations.
• Assist service technicians with diagnosing and resolving difficult or recurring technical problems.
• Work directly with manufacturers and technology partners to resolve advanced technical issues.
• Develop troubleshooting documentation and share technical knowledge to improve service department capabilities.
• Assist in identifying recurring service issues and implementing long-term corrective solutions.

• Provide onsite technical assistance to AT&I's installation and service teams as needed.
• Serve as an escalation resource for complex technical issues that cannot be resolved remotely.
• Troubleshoot networking, connectivity, system configuration, software integration, and equipment-related problems at customer locations.
• Assist installation technicians with advanced system programming,…