Operations Manager

Fox Trot Aviation Services is seeking a consistently hard working Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team. Based at the Fort Lauderdale
- Hollywood International Airport (FLL)

This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays.

The Operations Manager (OM) is a critical role responsible for maintaining a culture of safety and operational excellence at their jobsite. The OM is tasked with overseeing all safety measures, scheduling, staffing, supply management, documentation, quality control, training, and client communication. The OM must enforce safety policies, manage daily operations efficiently, and ensure high-quality service delivery. This role requires frequent interaction with the Safety Department, accurate documentation, proactive problem-solving, and a strong commitment to continuous improvement and team management.

• Safety Culture:
  Prioritize and champion a safety culture daily, ensuring all team members adhere to internal and external safety expectations.
• Safety Ambassador:
  Act as the ultimate safety ambassador onsite, maintaining constant contact with the Safety Department for guidance on safety concerns and issues.
• Safety Reporting:
  Disseminate safety findings to the team weekly via the HIT Form and ensure compliance with safety policy 700.
• Safety Evaluation:
  Stringently evaluate jobsite safety, report potential hazards, mitigation procedures, or incidents to the Safety Department.
• Incident Management:
  Address safety issues proactively with a "better safe than sorry" attitude.

• Weekly
  
  Schedule:
  
  Finalize and share the weekly schedule by 8 PM Sunday night. Forecast scheduling needs and make adjustments as required.
• Attendance:
  Maintain an acceptable attendance record and ensure proper documentation of tardiness and absences for the crew.

• Hiring Needs:
  Predict and communicate any hiring needs to the staffing team promptly. Assist in staffing interviews as requested.
• Performance Reviews:
  Conduct quarterly performance reviews for team leads and ASs. Manage turnover by addressing staff issues and hosting monthly team meetings to gauge morale.
• Team Meetings:
  Facilitate monthly team meetings to address morale and any issues.

• Supply Management:
  Ensure the station is consistently stocked with necessary supplies, including proactive ordering from external sources if needed. Approve and submit locker reorder forms in a timely manner.
• Inventory Audits:
  Perform monthly audits on equipment status and chemical stock. Organize and manage the supply locker for efficiency and safety.
• Inventory Tracking:
  Update all inventory management tracking systems and associated checklists.

• Form Accuracy:
  Audit and verify all forms, including badge trackers, disciplinary action forms, HIT Forms, and termination forms.
• Payroll and Expenses:
  Submit payroll and expense reports on time and accurately. Approve or deny PTO requests for team members.
• Financial Pulse:
  Meet finance compliance and complete the Financial Pulse Sheet. Document and address any issues with disciplinary actions and terminations.
• Customer Information:
  Create new customers in Quick Books and communicate with Accounts Payable/Receivable as needed.

• Quality Management:
  Master quality standards, teach and rectify quality complaints, and catch issues before clients do. Ensure all jobs are completed per company procedures.
• Quality Audits:
  Conduct internal audits and ensure the location meets the composite quality score of 3.75.

• Training Plans:
  Provide thorough training to all team members and develop training plans for new hires, including coordinating with the Training Department for advanced sessions.
• Recurrent Training:
  Proactively reach out to the Training Department for recurrent training sessions as needed.

• Effective Communication:
  Maintain clear and effective communication with the PM, co-workers,…