Legal Sales & Intake Supervisor

Fort Lauderdale, FL | On-site | Full-time
$75,000 base salary + team-based performance incentives

Mayersohn Law Group, P.A. is seeking an experienced Call Center & Intake Supervisor to strengthen the way prospective clients connect with our firm. This is a hands-on leadership opportunity for someone who knows how to coach phone-based teams, improve intake processes, and turn inquiries into consultations and retained clients.

You will work on-site at our Fort Lauderdale office while managing a fully remote team of intake and inside sales professionals. Your focus will be creating a reliable, responsive operation where team members understand expectations, follow through consistently, and deliver a professional experience from the first call through engagement.

We are looking for a leader who does more than review reports—someone who identifies what needs to improve, develops practical solutions, and helps the team execute.

Team performance and daily coverage

• Manage daily intake and call center operations, including staffing schedules, coverage, productivity, and follow-up.
• Coach team members through individual feedback, performance check-ins, training, and skill development.
• Establish clear expectations for communication, call handling, accountability, and professionalism.
• Develop repeatable workflows that support a growing, high-volume litigation practice.
• Address performance concerns directly and reinforce consistent execution across the team.

Call quality and intake accuracy

• Review calls, consultation activity, CRM records, reports, and supporting documentation for quality, accuracy, and timeliness.
• Ensure phone inquiries, emailed leads, and online submissions receive timely responses and appropriate follow-up.
• Maintain adherence to scripts, intake procedures, call protocols, and compliance requirements.
• Investigate missed, abandoned, and dropped calls and correct gaps in coverage or follow-through.
• Work with the AI Automations Specialist on weekly call scoring, quality reviews, and mystery-shopper-style evaluations.
• Partner with the Marketing Coordinator to use AI tools and call analytics to identify coaching opportunities and process improvements.

Conversion and pipeline management

• Guide the intake process from initial contact through consultation scheduling and signed engagement.
• Monitor lead volume, appointment-setting rates, consultation attendance, retained-client conversion, and case value trends.
• Help leadership understand lead quality, marketing source effectiveness, and where prospects stall in the intake process.
• Conduct role-playing exercises and call simulations to improve objection handling, closing skills, and consistency.
• Use performance data to make practical adjustments to call strategy and follow-up procedures.

Coordination with firm leadership

• Maintain clear communication between the intake team, attorneys, and firm leadership.
• Support smooth handoffs so prospective clients move through the process without unnecessary delays.
• Contribute to planning around marketing campaigns, intake capacity, and call center priorities.

Your performance will be measured by the team's results and the consistency of its execution, including:

• Strong lead-to-consultation and consultation-to-retainer conversion rates.
• Prompt responses to new inquiries and dependable follow-up.
• Improved call quality and evaluation scores.
• Accurate, complete CRM records and intake documentation.
• Reliable staffing, process adherence, and team accountability.
• Fewer missed, abandoned, or dropped calls.
• Consistent movement of prospects through the intake pipeline.

• At least three years of…