Director of Sales

Ship Monk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Ship Monk is one of the fastest-growing names in eCommerce fulfillment, and we're scaling fast. If you're a leader who thrives building and coaching elite sales teams, someone who raises the bar for everyone around you, and driven by the impact of building a world-class organization, this is your seat.

The Director of Sales is a full-time leadership role responsible for recruiting, coaching, and elevating a team of up to six Fulfillment Consultants, Ship Monk's frontline Account Executives. This leader owns the pipeline health, team performance, and revenue delivery of their entire group—setting the pace, removing obstacles, and developing talent. You'll shape Ship Monk's sales culture while driving organizational results.

When you lead your team into the market, you're representing a category leader merchants already want to hear from:

• 3M+ sq ft across 12+ fulfillment centers on three continents
• $365M in growth funding, 2,300+ team members globally, bootstrapped and profitable with real stability behind your paycheck
• Business of the Year (South Florida Business Journal), Deloitte Technology Fast 500, and multi-year Inc. 5000. Ship Monk is a brand that opens doors
• Proprietary technology: our AI-powered platform gives merchants a real-time, unified view of inventory and orders. It's the competitive edge your team needs to win
• Committed to the future: we invest over $10 million annually in R&D, so your team's tools and our offerings keep evolving
• Already fulfilling for brands you know: Dr. Squatch, LiquidIV, Nutrafol, Arctic Cool, Create Wellness

Lead, mentor, and develop a team of four Fulfillment Consultants. Conduct regular 1:1s, ride-alongs, deal reviews, and performance coaching sessions to sharpen each FC's selling skills, product knowledge, and professional growth. You're in the field coaching, setting standards, and leading by example.

Own pipeline health across your entire FC team. Drive consistent top-of-funnel activity, identify and remove bottlenecks that slow deal progression, and work proactively to accelerate close rates. You're accountable for the health and velocity of your team's pipeline.

Manage your team toward revenue targets and quota performance. Track individual and collective performance against goals, identify underperformers early, and course-correct before it impacts numbers. Hold your team to the highest standards and celebrate wins.

Champion rigorous CRM usage (Salesforce preferred) across the team. Ensure all deal stages, activity logs, contact records, and pipeline data are accurate and up to date. Data integrity is a discipline you model and enforce.

Deliver accurate weekly and monthly revenue forecasts for your FC team. Provide the SVP of Sales with timely, data-driven updates on team performance, deal status, risks, and opportunities. Be the voice of truth on your team's numbers.

Own the onboarding experience for new FCs, ensuring fast ramp-up times and a solid foundation in Ship Monk's products, sales methodology, and client engagement standards. Build playbooks, facilitate ongoing skills training, and create a culture of continuous improvement.

Partner cross-functionally with Marketing, Operations, Client Success, and Finance to align go-to-market strategy, share market feedback, and ensure a seamless handoff from close to onboarding. You're the bridge between your team and the…