Vice President, Digital, Customer and Commercial Platforms

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality  a 'Lady or Gentleman' of our esteemed team, you'll be entrusted with the art of delivering the impeccable 'Gold Standards' that have made the Ritz-Carlton an epitome of excellence across the globe.

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service.

Lead the execution of the company's digital transformation initiatives across customer-facing platforms and services. Drive modernization of digital capabilities to support a seamless, scalable, and premium customer experience. Translate product strategy and business priorities into technology delivery plans, platform roadmaps, and engineering execution. Ensure customer-facing technology platforms are designed to support growth, agility, and continuous innovation. Own Digital, CRM, and Reservation Platform Engineering Oversee the engineering, enhancement, and operational performance of:
Digital platforms (web, mobile, guest-facing digital services) CRM platforms and related customer technologies Reservation and booking platforms - led by an integrated domain owner; commercial priorities (inventory, fares, availability) are set by Revenue Management, and the platform integrates with the RM / pricing system owned in Product Ensure these platforms are reliable, scalable, secure, and integrated end to end. Drive simplification and rationalization of fragmented customer technologies where needed.

Deliver an Integrated Customer Platform Ecosystem Ensure strong integration and orchestration across digital, CRM, and reservation platforms to support a connected customer journey.

Partner with Enterprise Platforms & Integration, Data & Analytics, and Product leaders to deliver cohesive capabilities across the ecosystem. Eliminate gaps between front-end experiences and backend transactions, customer, and operational systems. Ensure alignment with enterprise integration patterns, APIs, and event-driven architectures in partnership with Enterprise Platforms & Integration. Establish Engineering and Platform Excellence Build and lead high-performing engineering and platform teams across multiple customer technology domains.

Establish modern engineering practices, including API-first design, platform scalability, Dev Ops, CI/CD, and operational readiness. Promote strong technical architecture, design discipline, code quality, release management, and system observability. Ensure solutions are built for reliability, performance, and maintainability over time. Drive adoption of platform engineering principles to enable reusable services, scalability, and faster delivery across customer-facing systems. Drive Operational Reliability and Service Performance Own platform performance, availability, and stability across all customer-facing systems.

Partner with Infrastructure, Managed Services, Security, and QA teams to ensure high service quality and operational resilience. Define and track KPIs and SLAs related to platform uptime, performance, defects, release stability, and customer impact. Ensure customer platforms are designed to operate effectively across both shoreside and shipboard environments, including constraints related to connectivity, performance, and synchronization. The shipboard technology estate itself is owned by a separate function;

this role partners to ensure continuity across the boundary. Lead Vendors, Partners, and Delivery Execution Oversee…