Quality Assurance Tester

We are seeking a detail-oriented and collaborative Quality Assurance Tester to join our team full-time.

This role is ideal for someone with a strong understanding of both Personal Lines and Commercial Insurance who thrives in a fast-paced environment and enjoys ensuring the quality, reliability, and performance of critical insurance systems.

Our organization is proud to offer a people-centric culture with strong wellness initiatives, excellent employee support programs, and year-round community and social good involvement. We value collaboration, innovation, accountability, and taking care of our employees as much as we take care of our customers.

We offer a competitive compensation package along with excellent benefits and long-term career growth opportunities.

Position Summary The Quality Assurance Tester is responsible for executing system, integration, and user acceptance testing while supporting the ongoing quality and functionality of enterprise insurance systems. This individual will work closely with business users, technical teams, and operational stakeholders to validate system performance and ensure successful implementation of business requirements.

Key Responsibilities Execute functional testing scenarios based on documented business requirements

Perform system, integration, and user acceptance testing activities

Collaborate with testing resources and project stakeholders to communicate testing status and results

Follow established QA processes and standards to ensure testing activities are properly conducted and documented

Identify, document, and report system issues and defects with supporting evidence

Validate training materials and process change documentation

Participate in quality assurance assessments, testing procedures, and test plan development

Conduct periodic regression testing to ensure continued system performance and stability

Identify opportunities to improve testing efficiency and effectiveness

Monitor and support internal user support queues

Provide technical assistance and troubleshooting support related to policy administration, claims, and billing systems

Communicate professionally and effectively with co-workers, management, vendors, clients, and business partners

Participate in special projects and additional initiatives as assigned

Maintain compliance with all company policies, procedures, and applicable federal and state regulations

Qualifications & Requirements Ability to work effectively under pressure and manage competing priorities within tight deadlines while maintaining strong attention to detail

Proven ability to contribute positively within a team environment while also working independently

Strong relationship-building skills with the ability to proactively seek guidance, provide feedback, and collaborate across teams

Demonstrated problem-solving abilities, creativity, and initiative

Excellent written and verbal communication skills with the ability to communicate clearly, professionally, and effectively

Strong organizational skills and ability to communicate testing concerns or potential conflicts appropriately

Understanding of Personal and Commercial Lines insurance products

Experience with conflict resolution and issue management

Knowledge of QA methodologies and testing best practices

Strong proficiency in Microsoft Office Suite including Word, Excel, Access, PowerPoint, and Outlook Why Join Us?

Competitive compensation package

Comprehensive benefits offerings

Full-time staff opportunity with career growth potential

Employee wellness and well-being initiatives

Collaborative and supportive team culture

Community-focused organization committed to year-round social impact and giving back Convenient Tampa location near Tampa International Airport and International Plaza Equal Opportunity Employer We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.

Candidates must be authorized to work in the United States and located in the Tampa Bay Area.