In Room Dining Server

Job Overview

In-room Dining Server – Omni Fort Lauderdale Hotel, Fort Lauderdale, FL.

• Adhere to all Omni rules, policies, procedures, and standards.
• Greet guests by utilizing the All-In impression standards set forth by Omni.
• Set tables according to type of event and service standards as directed by leadership.
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system in a timely manner.
• Adhere to cash handling standards.
• Ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Station set-up and breakdown/side-work.
• Perform any other duties as assigned by leadership.
• Be pleasant, smile and greet all guests, using surnames when obtained.

• Minimum 1 year serving experience.
• Must acquire TIPS and Serv Safe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast‑paced environment.
• Excellent customer service, service recovery and problem‑solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

• Micros terminal, printer, food and beverage items.

Omni Hotels & Resorts is an equal‑opportunity employer – veterans, disabled, and all protected groups. The EEO poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Non Discrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica