Order Operations Manager

Apply for the Order Operations Manager role at Lewis Marine Supply
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Job type:
Full-time
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Company Overview:
Lewis Marine Supply is a fast-growing, high-volume, 60+ year established Marine Distributor and Retailer located in sunny South Florida, with locations throughout the southeastern US. We are committed to providing exceptional customer service and high-quality products to our customers and community and strive to create a welcoming environment where customers can enjoy a seamless shopping experience.

The Order Operations Manager oversees end-to-end order processing across retail and eCommerce channels. This role ensures accurate, timely, and efficient order fulfillment while improving operational workflows, coordinating with internal teams, and delivering an excellent customer experience. The ideal candidate is detail-oriented, analytical, and skilled at managing cross-functional operations in a fast-paced environment.

• Manage the full order lifecycle from order placement to delivery and returns
• Ensure accurate order processing across POS and eCommerce platforms
• Monitor daily order volume and fulfillment performance
• Resolve order exceptions, delays, and escalations efficiently

• Coordinate order flow between retail stores, warehouses, and third-party logistics providers
• Ensure consistency and accuracy across online and in-store order systems

• Identify inefficiencies and implement process improvements to reduce errors and costs
• Develop and track KPIs (order accuracy, fulfillment time, cancellation rate, returns)
• Prepare operational reports and present insights to leadership

• Partner with Customer Service to resolve customer order issues
• Work closely with Warehouse, Logistics, IT, and Finance teams

• Ensure compliance with company policies, and vendor agreements
• Maintain data accuracy and documentation standards
• Support audits and operational reviews as needed

• 35+ years of experience in order operations, fulfillment, or supply chain roles
• Experience in both retail and eCommerce environments
• Strong analytical, organizational, and problem-solving skills
• Proficiency with order management systems and Excel

• Competitive pay based on experience.
• Opportunities for advancement and career growth.
• Comprehensive benefits program including medical, dental, vision, company-paid life insurance, short-term disability, and long-term disability, plus 401k matching.