Returns Specialist

Job Details:

Job Location:

Internet Offices
- Fort Lauderdale, FL 33311, Position Type:
Seasonal, Salary Range: $15.00 - $18.00, Job Category:
Retail, Peter Glenn Ski & Sports is seeking a dependable, detail-oriented Returns Specialist to assist with daily operations in our eCommerce Returns Department.

• Receive, open, inspect, and process returned merchandise accurately and efficiently.
• Examine returned products to determine their condition, verify original packaging and tags, and identify signs of wear, use, or damage.
• Verify returned merchandise against customer orders and return documentation to ensure accuracy.
• Accurately enter and update return information within company inventory and order management systems.
• Identify discrepancies, damaged merchandise, or returns that do not meet company guidelines and report them to management.
• Properly sort, label, organize, and prepare returned merchandise for restocking or further review.
• Coordinate with customer service departments to resolve return-related issues.
• Assist with maintaining accurate inventory records and proper product placement.
• Maintain a clean, organized, and safe working environment.
• Follow established company procedures regarding merchandise handling, safety, and quality control.
• Meet daily productivity and accuracy expectations while maintaining quality standards.
• Perform other duties as assigned by management.

• High school diploma or GED preferred.
• Previous warehouse, retail, inventory, receiving, or returns processing experience preferred.
• Basic computer skills and ability to learn inventory.
• Strong attention to detail and accuracy when inspecting merchandise and entering information.
• Ability to follow written and verbal instructions.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Dependable attendance and punctuality.
• Ability to adapt to changing workloads and priorities during peak business periods.

• Experience with eCommerce returns or retail merchandise processing.
• THIS IS A PLUS BUT NOT required
  - Knowledge of ski, snowboard, outdoor apparel, footwear, and sporting goods merchandise.
• Previous experience inspecting merchandise for quality, damage, or resale eligibility.
• Experience working in a fast-paced distribution or fulfillment center.

• Ability to lift and/or move merchandise weighing up to 25 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent use of hands and arms for handling, inspecting, sorting, and packaging merchandise.
• Occasional bending, reaching, stooping, kneeling, and crouching.
• Ability to perform repetitive tasks while maintaining accuracy and productivity.

Monday – Friday 9 to 5 pm (half hour lunch).
** Work schedules and hours may vary based on business needs and seasonal merchandise volume.

Saturday

Schedule:

Saturdays from 9:00 AM to 1:00 PM will be required during our peak holiday season, beginning on 11/28 and continuing through the second week of January 1/9.