Customer Success Leader

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Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding.

In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. To do so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

For information regarding our impressive benefits package, please visit our web site at LII Benefits
. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more!

Note:

benefits may vary depending on the position and are subject to change.

Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.

• Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
• Build, maintain, and grow key relationships with targeted existing and prospective national accounts
• Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
• Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
• Monitor customer success indicators and proactively address service gaps or risks
• Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
• Identify account expansion and growth opportunities within existing customer relationships
• Negotiate pricing and terms of sales and service agreements in alignment with business objectives
• Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

• Bachelor’s degree or an equivalent combination of education and relevant experience
• Five year sale experience
• Expert-level relationship-building, listening, persuasion, and negotiation skills
• Strong time management and organizational abilities
• In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
• Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
• Excellent written and verbal communication skills
• Substantial industry and product knowledge
• Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

This is a salaried exempt role. The starting salary range for this role and market is between $75,000 - $105,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan.

Employees in this role are not eligible for overtime.

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new…