Account Management Specialist II; South, FL

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Guide Well and its family of forward-thinking companies are focused on helping people and communities achieve better health and are at the forefront in the transformation of health care. We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!

The primary purpose of this position is to provide field service support and coordination to specific assigned key complex group customers. The key deliverables include assistance with enrollment, implementation, conservation, and renewal activities.

• Must reside in the South, FL region or surrounding area
• Requires Health and Life Insurance License
• Requires frequent travel and occasional overnight stays

• Work with Account Manager on development and execution of Account Management Plan
• Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers
• Achieve an understanding of client’s organization and business processes, both formal and informal
• Educate accounts on BCBSF sales process, products, policies, and procedures and support the appropriate execution, including the coordination of non-standard benefits and other contractual arrangements.
• Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans
• Act as liaison or key point of contact between account, business partner, TPA’s, reinsurers, BCBSF and other BCBS plans
• Develop and maintain relationships to meet the client’s expectations and requirements; these relationships are with both management and staff positions with a multitude of internal stakeholders
• When necessary facilitate the interface between client and BCBSF staff and management
• Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products

• Provide leadership to the Account implementation process including coordination of benefit validation process, implementation of performance guarantees, or other contractual arrangements in conjunction with Group implementation leader
• Facilitate the smooth transition and ongoing operation of the plan for each assigned group.
• Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements
• Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee’s insurance choice
• Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes
• Coordinate account management to support the BCBSF conservation processes including periodic account meetings with decision makers and other key individuals, as well as employees
• Manage resolution of complex account and business issues in collaboration with sales and d sales support staff, and other functional area
• Monitor account management to provide value added impact for renewal decision making
• Coordinate the design and delivery of group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of interpretation and presentation of suggested strategies for wellness initiatives and overall cost savings
• Coordinate the complete internal implementation/renewal process for specific assigned inventory
• Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations
• Utilize influence, conflict resolution and problem-solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities to meet the unique needs of the accounts