Director of Sales Capability & Training

Join the Ritz-Carlton Yacht Collection:
Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality  a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence:
The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service.

The Director of Sales Capability and Training is responsible for building and sustaining a high-performance sales organization across the Reservations and Contact Center teams. This role owns the strategy, capability-building, coaching frameworks, and performance interventions required to strengthen sales effectiveness, accelerate revenue growth, and consistently deliver an exceptional luxury guest experience. Working in close partnership with Sales Leadership, the Director establishes and embeds a luxury sales methodology centered on value creation—equipping sales professionals to understand guest needs, articulate the distinctive value of The Ritz-Carlton Yacht Collection experience, confidently overcome objections, and convert interest into revenue.

This is not solely a training delivery role. The Director is accountable for translating learning and development into measurable sales performance and for building the systems, leadership capability, coaching disciplines, and culture required to maintain a high-performing sales team. Success will be measured through both capability development and commercial outcomes, with a portion of variable compensation tied to agreed team performance measures.

The Director leads a team of Training Managers, Specialists and Instructional Designers and partners closely with Sales leaders to ensure sales professionals have the knowledge, skills, confidence, and performance mindset to deliver results while embodying our values of Candor, Care, Curiosity, and Connection.

• Develop and execute a comprehensive, multi-year sales capability and training strategy aligned with revenue objectives, business priorities, company values, and competitive positioning in the luxury travel market
• Establish and embed a distinctive luxury sales methodology centered on value creation, consultative selling, emotional connection, and a deep understanding of guest needs, ensuring sales professionals can confidently communicate the value of The Ritz-Carlton Yacht Collection experience
• Build and maintain the capability, coaching disciplines, performance standards, and leadership routines required to create a consistently high-performing sales organization
• Share accountability with Sales Leadership for team performance, using sales results and performance data to identify capability gaps and implement targeted coaching, training, and performance interventions
• Establish clear KPIs and measures of success that connect capability-building directly to commercial outcomes, including booking conversion, revenue generation, average booking value, sales productivity, time-to-productivity, quality measures, guest satisfaction, employee retention, and other agreed team performance indicators
• Partner with Sales Leadership, Operations, Quality, Human Resources, Marketing, and other stakeholders to identify capability needs, performance gaps, and opportunities for competitive differentiation
• Design and oversee comprehensive onboarding programs that reduce time-to-productivity and accelerate new hire contribution
• Create and maintain advanced luxury sales…