Cruise Vacation Planning Sales Coach - Onsite - Miramar, FL

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t.

We’re looking for an amazing Cruise Vacation Planner Sales Coach.

The Cruise Vacation Planning Sales Coach position leads a team of approximately 15 outbound sales agents, Cruise Vacation Planners (CVPs), focused on selling Princess Cruises North America products to direct guests. The role‘s purpose is in driving sales to meet and exceed team and departmental targets by motivating, assisting, coaching and developing Princess Cruise Vacation Planners within Princess guidelines and standards.

The incumbent will work in close collaboration with the Consumer Sales Manager, outbound sales supervisors and other CVP coaches. Daily responsibilities include reviewing and communicating promotions, products, and policies, coaching to Key Performance Indicators (KPIs), and employing sales tools. Administrative functions cover aspects such as Siebel, Workforce Management (WFM), hiring, training, and special projects. This agile position demands adaptability and a strategic approach to meet the changing needs of customers and the business.

The Coach will be positioned to allow for real time ad-hoc and scheduled in-person interaction with Senior Leadership to review current sales trends, implement specific research requirements, discuss current and new initiatives to drive improved sales performance and provide input on specific obstacles being encountered in the achievement of sales goals.

Having an in-house CVP team will allow for effective productivity evaluations comparing the in-house versus virtual team structures

Here’s a summary of what Princess is looking for in its Cruise Vacation Planner Sales Coach. Is this you?

• Understand Key Aspects of Role:
  Acquire a clear understanding of all CVP job functions, including applications such as Polar and Siebel, adherence to Princess Cruises Line (PCL) policies, rules, and regulations, and thorough knowledge of promotions and campaigns.
• Coordinate with Sales Leadership and Management:
  Work both independently and directly with CVP Sales Leadership to establish and implement personalized goals, objectives, and action plans. This includes the responsibility for conveying information, responsibilities, and assignments to the CVPs and suggesting strategies to management, along with providing detailed insights and feedback on promotional campaigns.
• Conduct Regular Team Meetings:
  Develop and lead weekly team meetings to review statistical insights, sales results, industry news, disseminate information about new products, policies, and upcoming campaigns, present commendations and awards, and prepare for upcoming events.
• Monitor Agent Performance:
  Execute monthly side-by-side monitoring evaluations with each agent, ensuring alignment with company standards and individual performance goals and if necessary, perform disciplinary reviews.
• Maintain Accountability and Feedback Channels:
  Systematically document monitoring checklists and summaries on the Accountability tracker on a weekly basis, and foster channels for agent feedback to encourage regular participation.
• Evaluate and Report Performance:
  Produce quarterly outlines of the team’s performance and growth, and conduct performance reviews as directed by the Operations Manager, coupled with the preparation of daily, weekly, and monthly reports to align team performance with management's expectations.
• Plan and Implement Sales Strategies:
  Create and execute detailed plans for both the coach and team to attain daily and monthly…