Assistant Security Account Manager

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week‑long management onboarding course designed to provide best practices, tools and guidance.

Payrate: $50K

• Assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs; supervise, motivate, coach, and train; evaluate work performance and make assignment recommendations.
• Ensure that Post Order manual and all other post and training information is properly maintained and updated; keep the post properly maintained, cleaned and organized.
• Assist the Account Manager in conducting interviews and evaluating new employees; conduct on‑the‑job training in coordination with shift supervisors, orient new employees to the post, review post orders, routine responsibilities, and respond to emergency situations or specific client needs.
• Oversee all reports, logs and pass‑downs generated by and for the Security Department; distribute communications and other information to Security Professionals at post as directed.
• Manage and supervise all sub‑units within the Security Department, such as fire control room, command center, and loading docks as applicable to the job site; generate work orders and attached paperwork for extra security coverage requests.
• Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to the Account Manager or Field Supervisor as appropriate; may be responsible for writing a report of the situation or assisting with an investigation, as directed by the Account Manager, Branch Manager or Corporate HR Director.
• Recommend and assist with counseling and/or disciplinary action, including termination, under the direction and approval of the Account Manager or higher HR management.
• Respond to client or site emergencies as they arise, ensuring appropriate communication to the Account Manager, Field Supervisor, Branch and/or Regional Manager; maintain positive client/security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional‑type job duties on an as‑needed basis by standing post, but not to exceed more than 50% of time in any given workweek.

• Minimum high school diploma or equivalent.
• Minimum three (3) to five (5) years of professional‑level experience; prior experience in the security industry, law enforcement and/or military is required.
• Must possess a valid state Guard License, or have applied and subsequently been issued such a license prior to employment.
• Must successfully complete a background investigation and a post‑offer/pre‑employment drug/alcohol test; must maintain current active status of Guard License at all times and carry the license while on duty.
• Driving positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than one accident…