Loss Prevention Surveillance Supervisor

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

The Loss Prevention Investigator is responsible for supporting the safety, security, and integrity of hotel operations through professional investigations, surveillance review, documentation, and fact-finding. The Investigator works closely with Loss Prevention leadership, Human Resources, hotel management, and operational departments to investigate associate incidents, missing property, workplace injuries, policy concerns, and other matters requiring detailed review.

The Investigator is expected to conduct investigations objectively, discreetly, and professionally while maintaining confidentiality and accurate documentation.

• Conduct thorough investigations involving missing or reported stolen property, associate-related incidents, workplace concerns, and other matters assigned by Loss Prevention leadership, ASC, and/or Executive Committee.
• Meet with associates, supervisors, managers, and other individuals who may have relevant information regarding an investigation.
• Conduct professional fact-finding interviews and document statements and relevant information.
• Establish timelines of events by reviewing reports, surveillance footage, access records, witness information, and other available documentation.
• Identify inconsistencies, additional investigative leads, and information requiring follow-up.
• Prepare clear, factual, and detailed investigative reports summarizing findings.
• Maintain objectivity throughout investigations and avoid conclusions unsupported by available evidence.
• Escalate significant findings to the Assistant Director and Director of Loss Prevention.

• Review hotel surveillance footage in support of Loss Prevention, Human Resources, and management investigations.
• Conduct detailed video reviews to establish timelines, identify involved individuals, verify reported activity, and preserve relevant footage.
• Document camera locations, dates, times, observations, and other information necessary to support investigative findings.
• Maintain appropriate confidentiality regarding surveillance footage and investigative information.
• Assist Loss Prevention leadership with identifying surveillance coverage gaps or other observations discovered during investigations.

• Investigate associate workplace injuries and incidents in coordination with Human Resources and Loss Prevention leadership.
• Respond to or inspect incident locations when appropriate and document scene conditions.
• Obtain relevant statements and identify potential witnesses.
• Review available surveillance footage related to the incident.
• Photograph and document relevant conditions when appropriate.
• Assist in determining the sequence of events and potential contributing factors without making unsupported assumptions regarding fault.
• Identify safety concerns or recurring conditions and communicate findings to Loss Prevention leadership and appropriate departments.
• Prepare supporting investigative documentation for workplace injury cases.

• Investigate reports involving missing guest, associate, hotel, or company property.
• Review incident reports, Lost & Found records, key/access information, surveillance footage, and other available records.
• Interview associates who worked in or accessed relevant areas.
• Coordinate with operational departments when additional information is required.
• Document investigative steps and findings from initial report through closure or referral to Loss Prevention leadership.
• Identify patterns involving repeated missing-property reports and bring potential trends to the attention of Loss Prevention leadership.

• Conduct randomized or otherwise authorized associate bag/package inspections in accordance with hotel policy and established procedures.
• Ensure inspections are conducted consistently, professionally, respectfully, and without discrimination.
• Document irregularities and immediately report…