Security Supervisor

Security Officers ensure the highest possible level of service is being offered to residents, guests, and service providers. Security Officers are responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security Officers accurately maintain daily logs (D.A.R), records, Incident reports, and forms. They must be able to understand and react to emergencies and operate electronic security control systems.

Security Officers reports to the Property Manager and Security Leadership.

• Even if off property the Security Supervisor must respond to all building needs/requests in a timely matter.
• Keeps track of activity logs and incident reports for the Community Association Manager’s review.
• Demonstrates excellent customer service, communication and time management skills.
• Stands, greets and engages residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems and Emergency Response Systems.
• Monitors and controls access to the building.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Needs to read and understand the First Service Residential Employee Handbook/Front Desk General Reference Guide.
• Facilitates front desk staff meetings.
• Meets with Community Association Manager regularly to discuss front desk issues.
• Forwards vacation and day off requests to Community Association Manager for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Community Association Manager with any special requests, i.e. administrative work, mailings, etc.
• Makes recommendations to Community Association Manager on disciplinary action for the front desk staff.
• Resolves and follows-up on all complaints/issues
• Oversees and schedules all Security staff for the building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Finds coverage if needed, and in the absence of coverage the Security staff member must cover the shift.
• Provides training for all new hires assigned to the property.

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable…